Amanda Denton
Mackay
Summary
Accomplished Medical Administrator with a proven track record at Central Queensland Skin Cancer Centre, enhancing patient satisfaction and streamlining processes. Expert in medical billing management and fostering effective communication, I significantly reduced wait times and ensured HIPAA compliance. Skilled in both patient confidentiality and multitasking, my focus on achievements has consistently improved healthcare delivery.
Overview
6
6
years of professional experience
Work History
Medical Administrator
Central Queensland Skin Cancer Centre
03.2023 - Current
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
- Reduced wait times for patients by optimizing appointment scheduling methods.
- Streamlined patient registration process by implementing electronic check-in procedures.
- Assisted physicians in coordinating care plans by maintaining accurate records of treatment progress notes and diagnostic results.
Occupational Health Administration
One Stop Medical
06.2022 - 03.2023
- Registered patients efficiently and accurately.
- Maintained accurate records and handled confidential information with utmost discretion.
- Handled incoming phone calls and responded to emails promptly, ensuring efficient communication.
- Oversaw the dispatch of coal board medicals.
Operational Services
Mackay Base Hospital
02.2019 - 06.2022
- Provided food delivery to patients, maintaining high standards of care and efficiency.
- Performed thorough cleaning to maintain a hygienic and organized environment.
- Prepared food items efficiently, ensuring adherence to safety and hygiene standards.
Education
Certificate III - Business Administration
Axiom College
Mackay10-2019
Skills
- Medical billing management
- Patient confidentiality maintenance
- Time management
- Electronic health records
- Office administration
- Patient scheduling proficiency
- Effective communication techniques
- Attention to detail focus
- Organizational skills development
- Multitasking abilities enhancement
Timeline
Medical Administrator
Central Queensland Skin Cancer Centre
03.2023 - Current
Occupational Health Administration
One Stop Medical
06.2022 - 03.2023
Operational Services
Mackay Base Hospital
02.2019 - 06.2022
Certificate III - Business Administration
Axiom College
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