Summary
Overview
Work History
Education
Skills
References
Additional documents
Timeline
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Emeline Kep

Karama,Australia

Summary

Dynamic and dedicated professional with a proven track record at Services Australia Centrelink, excelling in customer service and complex problem-solving. Known for strong communication skills and meticulous attention to detail, I effectively manage client interactions and support team objectives, ensuring efficient service delivery in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Mental Health Support Officer

Top End Mental Health & AODS
Parap, NT
01.2024 - Current
  • Coordinating meetings and appointments
  • Answer and direct phone calls
  • Maintain computer and manual filing systems
  • Maintain office supplies and manage inventory
  • Assist staff with basic technical queries/issues
  • Greet clients at reception
  • Answer general enquiries via email, over the phone and face to face
  • Manage and monitor Vehicle booking system
  • Minute taking for team meetings
  • Reporting and documenting incidents

National Dental Care Darwin/Palmerston
Darwin City
01.2020 - Current
  • Assisting with infection control by sterilizing and disinfecting instruments.
  • Setting up instrument trays, preparing materials, and assisting with dental procedures.
  • Assisting dentists during dental treatment.
  • Recording and charting for patients.
  • Processing radiographs.
  • Providing postoperative instructions as directed by the dentist.
  • Caring and maintaining for dental equipment.
  • Pouring impressions for Lab work
  • Managed all front office activities involving Dental Administration.
  • Appointment management, billing and collections
  • HICAP payments for private health funds
  • Created and maintained confidential patient files, updated confidential patient files scanned documents into patient charts and managed files as needed
  • Addressed and responded to incoming, outgoing calls and correspondence
  • Distributed parcels (lab work) for courier companies
  • Handled patient scheduling and confirm appointments
  • Operated Dental 4 Windows

Service delivery officer

Services Australia Centrelink
Casuarina, NT
01.2023 - 01.2024
  • Serve customers in a service centre face to face and over the phone
  • Answer customer queries
  • Helping customer’s access government services in a simpler and efficient manner so they can get on with their lives.
  • Digital and online services support
  • Respond to a broad range of complex customer circumstances in a fast-paced, dynamic environment.
  • Reception duties, checking in and booking in customers.

CSO (Client Service Officer)

Calvary Community Care
Darwin City
01.2022 - 01.2023
  • Roster and scheduling services for support workers and clients, using GoldCare Software.
  • Participated in training and development.
  • Reporting and documenting incidents.
  • Liaise with support workers and internal team when client unreachable.
  • Answer incoming calls, respond to client/support worker enquiries and complaints.
  • Contributed to additional administration projects as requested by management.
  • Maintain accurate and adequate records and client file notes.

Darwin City Medical Centre & City Dentists (NT)
Darwin City
01.2010 - 01.2018
  • Managed all front office activities including Medical Administration and Dental Administration.
  • Appointment management, billing and collections
  • Created and maintained confidential patient files, updated confidential patient files scanned documents into patient charts and managed files as needed
  • Addressed and responded to incoming, outgoing calls and correspondence
  • Handled patient scheduling and confirm appointments
  • Managed all new patient referrals and scheduled all postop and follow up appointments
  • Assisted in ordering supplies, taking inventory, and stocking and cleaning exam rooms and distributing mail
  • Familiar with Medical Direct, Dental 4 Windows and Pracsoft software
  • Trained new staff

Northlakes Medical Centre
Marrara, Northlakes Shopping centre
01.2014
  • Managed all front office activities
  • Appointment management, billing and collections
  • Created and maintained confidential patient files, updated confidential patient files scanned documents into patient charts and managed files as needed
  • Addressed and responded to all incoming, outgoing calls and correspondence
  • Handled patient scheduling and confirm appointments
  • Managed all new patient referrals and scheduled all postop and follow up appointments
  • Assisted in ordering supplies, taking inventory and stocking and cleaning exam rooms and distributing mail
  • Familiar with Genie Software

Dragon Court Restaurant
Skycity Darwin
01.2008
  • Waitressing
  • Assisted in reservations
  • Cash handling
  • Customer service
  • Back of house/ food supervisor prepare setting, attention to detail

Education

O'Loughlin Catholic College
01.2008

Lalor Secondary College
01.2007

Sanderson high school
01.2006

Cert III - Pathology Specimen Collection

Skills

  • Communication skills
  • Ability to work independently without supervision and co-operatively as part of a team
  • Well-co-ordinated
  • Capable of accepting responsibility and making decisions
  • Attention to detail
  • Punctual, reliable and hard working
  • Friendly and easy going manner
  • Enthusiastic, with a positive attitude towards work
  • Honest and trustworthy

References

  • Kylie, Sinclair, Administration and Facilities Manager, 8999 4988
  • Kami, Behnam, Lead Dentist NDC Palmerston, 0405366862

Additional documents

  • OHCRE card up to date
  • National Police Clearance valid from 2022
  • NDIS worker screening Clearance valid from 2022

Timeline

Mental Health Support Officer

Top End Mental Health & AODS
01.2024 - Current

Service delivery officer

Services Australia Centrelink
01.2023 - 01.2024

CSO (Client Service Officer)

Calvary Community Care
01.2022 - 01.2023

National Dental Care Darwin/Palmerston
01.2020 - Current

Northlakes Medical Centre
01.2014

Darwin City Medical Centre & City Dentists (NT)
01.2010 - 01.2018

Dragon Court Restaurant
01.2008

O'Loughlin Catholic College

Lalor Secondary College

Sanderson high school

Cert III - Pathology Specimen Collection

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Emeline Kep