Emeline Kep
Karama,Australia
Summary
Dynamic and dedicated professional with a proven track record at Services Australia Centrelink, excelling in customer service and complex problem-solving. Known for strong communication skills and meticulous attention to detail, I effectively manage client interactions and support team objectives, ensuring efficient service delivery in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Mental Health Support Officer
Top End Mental Health & AODS
Parap, NT
01.2024 - Current
- Coordinating meetings and appointments
- Answer and direct phone calls
- Maintain computer and manual filing systems
- Maintain office supplies and manage inventory
- Assist staff with basic technical queries/issues
- Greet clients at reception
- Answer general enquiries via email, over the phone and face to face
- Manage and monitor Vehicle booking system
- Minute taking for team meetings
- Reporting and documenting incidents
National Dental Care Darwin/Palmerston
Darwin City
01.2020 - Current
- Assisting with infection control by sterilizing and disinfecting instruments.
- Setting up instrument trays, preparing materials, and assisting with dental procedures.
- Assisting dentists during dental treatment.
- Recording and charting for patients.
- Processing radiographs.
- Providing postoperative instructions as directed by the dentist.
- Caring and maintaining for dental equipment.
- Pouring impressions for Lab work
- Managed all front office activities involving Dental Administration.
- Appointment management, billing and collections
- HICAP payments for private health funds
- Created and maintained confidential patient files, updated confidential patient files scanned documents into patient charts and managed files as needed
- Addressed and responded to incoming, outgoing calls and correspondence
- Distributed parcels (lab work) for courier companies
- Handled patient scheduling and confirm appointments
- Operated Dental 4 Windows
Service delivery officer
Services Australia Centrelink
Casuarina, NT
01.2023 - 01.2024
- Serve customers in a service centre face to face and over the phone
- Answer customer queries
- Helping customer’s access government services in a simpler and efficient manner so they can get on with their lives.
- Digital and online services support
- Respond to a broad range of complex customer circumstances in a fast-paced, dynamic environment.
- Reception duties, checking in and booking in customers.
CSO (Client Service Officer)
Calvary Community Care
Darwin City
01.2022 - 01.2023
- Roster and scheduling services for support workers and clients, using GoldCare Software.
- Participated in training and development.
- Reporting and documenting incidents.
- Liaise with support workers and internal team when client unreachable.
- Answer incoming calls, respond to client/support worker enquiries and complaints.
- Contributed to additional administration projects as requested by management.
- Maintain accurate and adequate records and client file notes.
Darwin City Medical Centre & City Dentists (NT)
Darwin City
01.2010 - 01.2018
- Managed all front office activities including Medical Administration and Dental Administration.
- Appointment management, billing and collections
- Created and maintained confidential patient files, updated confidential patient files scanned documents into patient charts and managed files as needed
- Addressed and responded to incoming, outgoing calls and correspondence
- Handled patient scheduling and confirm appointments
- Managed all new patient referrals and scheduled all postop and follow up appointments
- Assisted in ordering supplies, taking inventory, and stocking and cleaning exam rooms and distributing mail
- Familiar with Medical Direct, Dental 4 Windows and Pracsoft software
- Trained new staff
Northlakes Medical Centre
Marrara, Northlakes Shopping centre
01.2014
- Managed all front office activities
- Appointment management, billing and collections
- Created and maintained confidential patient files, updated confidential patient files scanned documents into patient charts and managed files as needed
- Addressed and responded to all incoming, outgoing calls and correspondence
- Handled patient scheduling and confirm appointments
- Managed all new patient referrals and scheduled all postop and follow up appointments
- Assisted in ordering supplies, taking inventory and stocking and cleaning exam rooms and distributing mail
- Familiar with Genie Software
Dragon Court Restaurant
Skycity Darwin
01.2008
- Waitressing
- Assisted in reservations
- Cash handling
- Customer service
- Back of house/ food supervisor prepare setting, attention to detail
Education
O'Loughlin Catholic College
01.2008
Lalor Secondary College
01.2007
Sanderson high school
01.2006
Cert III - Pathology Specimen Collection
Skills
- Communication skills
- Ability to work independently without supervision and co-operatively as part of a team
- Well-co-ordinated
- Capable of accepting responsibility and making decisions
- Attention to detail
- Punctual, reliable and hard working
- Friendly and easy going manner
- Enthusiastic, with a positive attitude towards work
- Honest and trustworthy
References
- Kylie, Sinclair, Administration and Facilities Manager, 8999 4988
- Kami, Behnam, Lead Dentist NDC Palmerston, 0405366862
Additional documents
- OHCRE card up to date
- National Police Clearance valid from 2022
- NDIS worker screening Clearance valid from 2022
Timeline
Mental Health Support Officer
Top End Mental Health & AODS
01.2024 - Current
Service delivery officer
Services Australia Centrelink
01.2023 - 01.2024
CSO (Client Service Officer)
Calvary Community Care
01.2022 - 01.2023
National Dental Care Darwin/Palmerston
01.2020 - Current
Northlakes Medical Centre
01.2014
Darwin City Medical Centre & City Dentists (NT)
01.2010 - 01.2018
Dragon Court Restaurant
01.2008
O'Loughlin Catholic College
Lalor Secondary College
Sanderson high school
Cert III - Pathology Specimen Collection
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