Emersen Delaney-Kaye
Corinda,QLD
Summary
Motivated Service Worker with social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optical Assistant
Specsavers Optometrists
12.2020 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
Barista
Barkley & Pips
09.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Boostie
Boost Juice
07.2021 - 03.2022
- Provided an enjoyable customer experience by engaging in friendly conversation while preparing orders efficiently.
- Collaborated with team members to optimize workflow, resulting in faster order completion times and reduced wait times for customers.
- Maintained a clean and sanitary work environment to ensure product safety and uphold health standards.
- Ensured consistency across all beverage offerings by following standardized recipes and adhering to portion control guidelines.
Education
Corinda State High School
Corinda, QLD11.2024
Skills
- Customer Service
- Insurance processing
- Patient testing
- Supply Restocking and Inventory Management
- Team Player
- Cleanliness
- Active listener
- Safe Food Handling
- POS System Operations
Certification
- Completed Vocational Education and Training (VET) in: Certificate II in Active Volunteering
- Completed Vocational Education and Training (VET) in: Certificate II in Sampling and Measurement
- Completed Vocational Education and Training (VET) in: Certificate III in Laboratory Skills
Timeline
Boostie
Boost Juice
07.2021 - 03.2022
Optical Assistant
Specsavers Optometrists
12.2020 - Current
Barista
Barkley & Pips
09.2020 - Current
Corinda State High School
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