I'm a hardworking and passionate job seeker with strong organizational skills eager to learn new skills. I'm looking for an opportunity to challenge myself in a new role and further my skill set.
Hi, I’m
Yi Hooi Siaw (Apple)
Box Hill South
Summary
Overview
7
years of professional experience
Work History
Eye Trend Optical Clinic
Optical Assistant
09.2024 - Current
Job overview
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Iscream
Gelato Chef
09.2019 - 09.2024
Job overview
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Worked in production to improve efficiency.
- Chose, inspected, weighed, and measured ingredients for each production run.
- Followed instructions and processes to maintain food and beverage integrity.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Notified supervisor and peers of low product inventory and customer complaints.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
Okami Japanese Restaurant
Waitress
03.2020 - 09.2021
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Learned other teammates' work tasks to train as backup.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepared food orders to support waitstaff and other team members
- Integrated service and team management strategies to boost business profits
Wholesale Women Fashion
Retail Sales Assistant
04.2018 - 08.2019
Job overview
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
-
VP Convenience Store
Store Associate
03.2018 - 02.2019
Job overview
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
Melbourne Education InstituteMelbourne, VIC
from Human Resource Diploma
02.2023
University Overview
Skills
- Responsible
- Adaptability
- Customer Service
- Product promotions
- Product and Service Sales
- Cultural awareness
- Self-motivated professional
Timeline
Optical Assistant
Eye Trend Optical Clinic
09.2024 - Current
Waitress
Okami Japanese Restaurant
03.2020 - 09.2021
Gelato Chef
Iscream
09.2019 - 09.2024
Retail Sales Assistant
Wholesale Women Fashion
04.2018 - 08.2019
Store Associate
VP Convenience Store
03.2018 - 02.2019
Melbourne Education Institute
from Human Resource Diploma
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