Emilee Wilson
Perth,WA
Summary
Dynamic and reliable professional with a proven track record at Harvest Lakes Woolworths, wattleseed barn cafe, excelling in customer service and teamwork. Demonstrated strong multitasking abilities and adaptability, enhancing customer satisfaction through effective communication and problem-solving. Committed to maintaining professionalism and confidentiality while supporting team efficiency in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Woolworths Online Team Member
Harvest Lakes Woolworths
Perth, WA
02.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
- did my required training to ensure i was at the level of standards required for the job position.
Front of House Server
Wattleseed Barn Cafe
Bridgetown, WA
11.2022 - 12.2024
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
Releif Education Assistant
Saint Marys Catholic Priamry School
Boyup Brook, WA
04.2024 - 05.2024
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Supervised students in common areas such as cafeteria, library, and playground.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
Education
No Degree -
Kearnan College
Manjimup, WA11-2024
No Degree - Certificate III in School Based Education Support
South Regional TAFE
WA09-2024
No Degree - Certificate II Sport Coaching
Kearnan College
Manjimup, WA11-2022
No Degree - Foundation Coaching Course
Kearnan College
Manjimup, WA04-2022
No Degree - Foundation Umpires Online Course
Kearnan College
Manjimup, WA04-2022
Skills
- Teamwork
- Customer service
- Time management
- Multitasking Abilities
- Reliability
- Calm and professional under pressure
- Active listening
- Adaptability and flexibility
- Relationship building
- Professionalism
- confidentiality
Timeline
Woolworths Online Team Member
Harvest Lakes Woolworths
02.2025 - Current
Releif Education Assistant
Saint Marys Catholic Priamry School
04.2024 - 05.2024
Front of House Server
Wattleseed Barn Cafe
11.2022 - 12.2024
No Degree -
Kearnan College
No Degree - Certificate III in School Based Education Support
South Regional TAFE
No Degree - Certificate II Sport Coaching
Kearnan College
No Degree - Foundation Coaching Course
Kearnan College
No Degree - Foundation Umpires Online Course
Kearnan College