Summary
Overview
Work History
Education
Timeline
Generic

Emilie Allen

Bargo

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

13
13
years of professional experience

Work History

Senior Hairdresser

Sage Hair and Beauty
05.2021 - Current
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Demonstrated thorough knowledge of all salon products and services.

Optical Dispenser

Specsavers
05.2016 - 05.2021
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.

Hairstylist

Vibe Hair
11.2012 - 02.2016

Education

Certificate III - Hairdressing

Mask Academy
Bowral, NSW

HSC - Year 12

Southern Highlands Christian School
Bowral, NSW

Timeline

Senior Hairdresser

Sage Hair and Beauty
05.2021 - Current

Optical Dispenser

Specsavers
05.2016 - 05.2021

Hairstylist

Vibe Hair
11.2012 - 02.2016

Certificate III - Hairdressing

Mask Academy

HSC - Year 12

Southern Highlands Christian School

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Emilie Allen