Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilie Haley

Townsville,QLD

Summary

Highly skilled in customer service within fast-paced environment, looking to transition into new field. Developed strong communication, problem-solving, and conflict resolution skills. Committed to leveraging these abilities to excel in new professional challenge.

Overview

4
4
years of professional experience

Work History

CSO Representative

AMA Group
Townsville, QLD
09.2023 - 05.2025
  • Provided support in customer service inquiries and issue resolution.
  • Learned company policies and procedures to effectively address client needs.
  • Collaborated with team members to enhance service delivery efficiency.
  • Participated in training sessions to develop product knowledge and service skills.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.

Crew Member

McDonalds
Townsville, QLD
05.2021 - 01.2022
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Took orders, prepared meals, and collected payments.

Education

Certificate III in Business
TafeQLD
2024

Certificate III Information Technology -

TecNQ
2024

Certificate II In Workplace Skills -

TecNQ
2024

Certificate II In Electrotechnology -

TecNQ
2024

Skills

  • Industry awareness
  • Teamwork
  • Multitasking
  • Punctuality
  • Adaptable and flexible
  • Customer service

Timeline

CSO Representative

AMA Group
09.2023 - 05.2025

Crew Member

McDonalds
05.2021 - 01.2022

Certificate III in Business

Certificate III Information Technology -

TecNQ

Certificate II In Workplace Skills -

TecNQ

Certificate II In Electrotechnology -

TecNQ
Emilie Haley