Summary
Overview
Work History
Education
Skills
Timeline
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Emilie Harris

Emilie Harris

Hobart,TAS

Summary

Dynamic professional with a strong background in guest experience at Club WYNDHAM, leveraging exceptional communication skills and RSA certification to enhance customer satisfaction. Proven ability to manage reservations and foster teamwork, while creatively engaging clients through personalized recommendations and attentive service. Committed to maintaining high standards and operational efficiency.

Guest experience professional with strong focus on delivering outstanding customer satisfaction. Brings expertise in managing guest interactions, problem-solving, and ensuring smooth operations. Known for effective team collaboration, flexibility, and consistently achieving results. Skilled in communication, conflict resolution, and maintaining welcoming environment.

Overview

6
6
years of professional experience

Work History

Guest Experience Host

Club WYNDHAM
04.2025 - Current
  • Provided knowledgeable recommendations on local attractions and dining options, enhancing guests'' stays with tailored suggestions.
  • Managed reservations accurately, reducing potential booking conflicts or issues.
  • Facilitated smooth communication between departments for seamless operations and cohesive teamwork.
  • Contributed positively to the overall atmosphere of the property by maintaining a professional demeanor at all times.

Groom/Tour Guide

Heritage Horse Drawn Carriages
11.2024 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

Stable Hand

Jeu De Cheval
11.2022 - 11.2024
  • Maintained clean stables for optimal horse health and safety standards.
  • Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
  • Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.

Marketing Trainee

Homebase
04.2022 - 09.2022
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Analyzed market trends to identify new business opportunities for product expansion.
  • Increased customer engagement with the creation of compelling social media content.
  • Managed company''s blog, sharing industry insights and promoting company values to build a loyal following.

Administrative Assistant

Healthy Business Performance Group
04.2020 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Administration Trainee

Lightning Protection International
04.2019 - 03.2020
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
  • Prepared comprehensive presentations for executive meetings, effectively conveying relevant data using visual aids such as charts and graphs.
  • Supported the management team in decision-making by providing accurate data analysis and insightful reports.
  • Utilized data and reporting tools to develop strategies impacting operations.

Education

Certificate III - Business Administration

NDA Computing
Hobart, TAS
03-2020

High School Diploma -

St Mary's College
Hobart, TAS
12-2018

Certificate II - Tourism

St Mary's College
Hobart
12-2018

Skills

  • RSA
  • First Aid Certificate
  • Drivers Licence

Timeline

Guest Experience Host

Club WYNDHAM
04.2025 - Current

Groom/Tour Guide

Heritage Horse Drawn Carriages
11.2024 - Current

Stable Hand

Jeu De Cheval
11.2022 - 11.2024

Marketing Trainee

Homebase
04.2022 - 09.2022

Administrative Assistant

Healthy Business Performance Group
04.2020 - 04.2022

Administration Trainee

Lightning Protection International
04.2019 - 03.2020

Certificate III - Business Administration

NDA Computing

High School Diploma -

St Mary's College

Certificate II - Tourism

St Mary's College

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Emilie Harris