Summary
Overview
Work History
Education
Skills
References
Education And Skills
References
Timeline
Generic

Emily Ashcroft

South East Queensland,Australia

Summary

Administration Manager with extensive managerial experience. Demonstrated expertise in coordinating multiple projects to ensure operational efficiency across departments. Strong leadership in task delegation and performance management.

Overview

10
10
years of professional experience

Work History

Relationship and Administration Manager

Harmony Early Learning Journey
01.2020 - 07.2024
  • Awarded Relationship Manager of the year 2022 for exceeding all KPI targets including but not limited to Occupancy, Finance management, Administration and overall culture and relationships.
  • Responsible and accountable for the overall administration functions, Including the management of group and company specific data management systems and financial systems.
  • Responsible and accountable for all account management for over 150 families including but not limited to, preparing, and issuing statements of accounts payable, transaction and merchant processing, debt management and booking management on a weekly basis.
  • Required to build and maintain effective and responsive relationships with the community, children and collaborative partnerships with teams and families. Support and adopt a positive team culture that actively contributes to reflective practice and continuous improvement for professional learning and standards.
  • Support and collaborate with the Director during transitions or organizational change initiatives so that all stakeholders (where appropriate) are informed and respond positively to change.
  • Contribute to and assist in building a team culture that exhibits confident and knowledgeable professionals with the ability to Utilize and assess their performance and understanding of the National Quality Framework and Standards.
  • Ensure all family and children's records are kept accurate and up to date.
  • Process new applications to the service obtaining all relevant documentation and on boarding procedures.
  • Responsible and accountable for driving the implementation of the National Quality Framework and Approved Learning Frameworks with a team of 40+ staff under direct supervision and guidance daily, ensuring that the service operates in accordance with National Quality Standards, legislation, policy, and procedures.
  • Delivering key business/financial outcomes including revenue optimization and budgetary control and management.
  • Responsible for developing and maintaining effective governance and management processes to collect records of child and team related incidents/accidents/medical information, ensuring that an effective record/process system is in place and compliant with Harmony policy and procedures and legislation requirements.
  • Support, develop, and implement plans to ensure the Service meets and exceeds targets including but not limited to occupancy, Wage to Revenue, Care Hours, Debt Management, controlled operational expenses, retention rates and Assessment and Rating targets.
  • Communicate and deliver reports and service finances to Area Manager or relevant authorities according to established schedules and adhere to financial delegation authorities seeking approval where required.
  • Develop and implement service marketing plans/calendar of events to ensure the service is meeting business marketing measures and that the service is competitive and viable.
  • Manage and monitor wage costs, rosters, and staffing arrangements daily, reviewing and updating staffing patterns based on ratio regulations and staff qualifications.
  • Create and promote a culture of accountability and responsibility, ensuring roles and responsibilities are shared and monitored across the service, providing clear direction and key deliverables.

Event Coordination and Support

Cloudland
01.2021 - 01.2022
  • Organize facilities and details such as decor, catering, entertainment, equipment and white glove bar and catering service.
  • Work with clients to identify their needs to ensure customer satisfaction during large cooperate and high-end events with upwards of 300 guests (white glove wedding service).
  • Ensuring compliance with insurance, legal, health and safety obligations.
  • Proven experience of working under high pressure and in a fast-paced environment.
  • Excellent time management and customer service skills.
  • Managing stock, supplies and the inventory of busy bar and event venue locations.
  • Handling cash, banking, and direct transactions.

Team Lead - Early Intervention

AEIOU Foundation for Children with Autism
01.2018 - 02.2020
  • Coordinate the daily care of children and their NDIS therapy plans with a team of occupational, Speech and behavioral specialists in relation to children with an Autism diagnosis.
  • Work contact and non-contact to provide accurate therapy goals, reports and approved NDIS plans for children and their families. Reports including grants, Appeals and submissions for NDIS related funding and specialist equipment.
  • Coordinate and attend regular meetings with service management, NDIS representatives, Head specialists, therapists, and families to ensure high standards of care and therapy planning were met.
  • Solely responsible for all administration of the above including but not limited to extensive use of MS Office, File noting, Progress noting, preparing reports, NDIS submissions and appeals, and navigating company specific management and data systems.

Duty Manager

Metro Arts Venue and Café
01.2017 - 01.2018
  • Manage and oversee performing arts and community events held weekly in different function spaces of the building, including being the direct point of contact for stakeholders and communication during events.
  • Responsible for stock take, end of day banking and direct transaction/till operation daily.
  • Manage and oversee bar service ensuring compliance with insurance, legal, health and safety obligations.
  • Responsible for daily running of busy CBD café alongside a team of two baristas. Including food and coffee service, customer rapport, cleanliness and the opening/closing of the complex.

Corporate Events and Customer Service Representative

Ardent Leisure Group (Dreamworld)
01.2015 - 01.2017
  • Organize facilities and details such as decor, catering, entertainment, equipment, and customer safety for large scale cooperate events for the likes of Caterpillar global mining.
  • Responsible for overseeing set up and pack down of events with a team of coordinators throughout the theme park outside of typical operational hours.
  • Manage and oversee bar service ensuring compliance with insurance, legal, health and safety obligations.
  • Provide exceptional customer service and liaison for external and internal stakeholders.
  • Responsible for event and bar stock take and direct transaction/till operation.

Education

Diploma -

Early Childhood Education

Certificate -

solution-based leadership

Certificate -

time management and prioritization

Certificate -

increasing team engagement

Certificate -

behavior of cohesive teams

Certificate -

effective feedback techniques

Skills

  • Data and document management
  • Financial oversight
  • Regulatory compliance
  • Leadership and organization
  • Customer service and support
  • Conflict resolution
  • Office management

References

Contact details for most recent Supervisors and Operational Managers available on request at the conclusion of a successful interview.

Education And Skills

Diploma in Early Childhood Education, Certificate in solution-based leadership, Certificate in time management and prioritization, Certificate in increasing team engagement, Certificate in behavior of cohesive teams, Certificate in effective feedback techniques, Extensive knowledge in general Administration Management and record keeping, Extensive knowledge in accounts receivable, appointment setting, debt collection, quoting and customer response via phone, email and face to face, Advanced First Aid, CPR and Anaphylaxis, Drivers License, Responsible Service of Alcohol, Working with Children check (P), Police check can be supplied if required

References

References available upon request.

Timeline

Event Coordination and Support

Cloudland
01.2021 - 01.2022

Relationship and Administration Manager

Harmony Early Learning Journey
01.2020 - 07.2024

Team Lead - Early Intervention

AEIOU Foundation for Children with Autism
01.2018 - 02.2020

Duty Manager

Metro Arts Venue and Café
01.2017 - 01.2018

Corporate Events and Customer Service Representative

Ardent Leisure Group (Dreamworld)
01.2015 - 01.2017

Diploma -

Early Childhood Education

Certificate -

solution-based leadership

Certificate -

time management and prioritization

Certificate -

increasing team engagement

Certificate -

behavior of cohesive teams

Certificate -

effective feedback techniques

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Emily Ashcroft