Emily Attard
Gregory Hills,NSW
Summary
Encouraging Manager at Universal Store with a proven track record in enhancing customer satisfaction and team performance. Skilled in decision making and team leadership, I successfully trained staff and optimised operations, resulting in improved service quality and a collaborative work environment. Passionate about delivering personalized experiences and building rapport with customers.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Universal Store
03.2025 - Current
- Assisted in daily operations, ensuring smooth workflow and efficient task completion.
- Coordinated team schedules to optimize resource allocation and minimize downtime.
- Supported management by preparing reports on operational performance and employee productivity.
- Trained new staff on company policies, tools, and customer service best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Supervisor
Fox Boutique
01.2024 - 02.2025
- Supervised daily operations to ensure team adherence to safety protocols and production standards.
- Provided personalized recommendations based on individual preferences and body types.
- Maintained visual merchandising standards to create appealing store displays.
- Trained new staff on operational procedures and equipment usage, enhancing overall team efficiency.
- Coordinated workflow schedules to optimize resource allocation and meet production targets effectively.
- Monitored inventory levels, ensuring timely replenishment of supplies to prevent workflow disruptions.
- Styled customer outfits to enhance personal style and boost confidence.
Education
Cert III Nursing Acute Care - Nursing
TAFE NSW
NSW07-2024
Skills
- Customer service
- Team leadership
- Decision-making
- Personalised experience
- Up-selling
- Building Raport with customers
- Feedback
Timeline
Assistant Manager
Universal Store
03.2025 - Current
Supervisor
Fox Boutique
01.2024 - 02.2025
Cert III Nursing Acute Care - Nursing
TAFE NSW
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