Emily Bax
Minden,QLD
Summary
Dynamic bar manager with proven expertise at Yandina Hotel, excelling in customer service and team leadership. Enhanced bar visibility through successful promotions and events, while implementing effective inventory controls to minimize waste. Skilled in cash management and conflict resolution, fostering a collaborative environment that drives team performance and customer satisfaction. Also making sure that the entire bar premise is up to procedure with health and safety to ensure that staff and customers have a safe place to work and to come enjoy their time.
Overview
7
7
years of professional experience
Work History
Bar Manager
Yandina Hotel
08.2023 - 11.2025
- Managed daily bar operations, ensuring compliance with health and safety regulations.
- Conducted regular inventory, ensuring to have good stock levels and reducing waste.
- Implemented customer feedback systems, improving service quality and response times.
- Collaborated with kitchen staff to align menu offerings, enhancing overall dining experience.
- Scheduled staff shifts effectively, ensuring coverage during peak hours.
- Closed out cash register and prepared cashier report at close of business. I have had lots of experience with handling cash following correct procedures.
- Created a welcoming atmosphere, fostering a loyal customer base.
- Kept alcoholic beverages/ kegs well-stocked and organized to meet expected demands.
- Enhanced team performance through regular reviews and constructive feedback and created a rewarding system to show appreciation towards our staffs hard work.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Great Problem solving when it came to machines breaking, power outages and organised them to get fix if broken.
- Maintained effective supply levels by monitoring and reordering food stock, dry goods supplies and clean
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Shift Supervisor
Kentucky Fried Chicken
08.2018 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured adherence to KFC quality standards through regular inspections and staff training.
- Facilitated effective communication between kitchen and front-of-house staff to ensure order accuracy.
- Implemented inventory control measures to reduce waste and manage stock levels.
- Coordinated shift schedules to optimize staff coverage and maintain service levels.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Certificate II in Hospitality Food Safety -
Laidley State High School
Laidley, QLDSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Money Management
- Time Management
- Understanding of Safety and Compliance Procedures
- Strong work ethic
Timeline
Bar Manager
Yandina Hotel
08.2023 - 11.2025
Shift Supervisor
Kentucky Fried Chicken
08.2018 - 12.2021
Certificate II in Hospitality Food Safety -
Laidley State High School