Emily Bonanno
Brighton,VIC
Summary
A dynamic and adaptable individual with a passion for continuous learning and growth. Possessing a strong foundation in customer service, I am driven by a curiosity to explore new challenges and opportunities. With a collaborative mindset and excellent communication skills, I thrive in team environments where creativity and innovation are valued.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Dolci Firme
11.2023 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Supervisor
Coles Supermarket
02.2020 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Receptionist Administrator
KK Partners Group
11.2022 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Student Dance Teacher
Bayside Dancentre
02.2018 - 10.2019
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Created a safe and inclusive environment where students felt comfortable expressing themselves through dance, regardless of their experience level.
Education
Bachelor of Exercise And Sport Science -
Deakin University
Melbourne, VIC10.2025
Skills
- Clear Communication
- Interpersonal skills
- Creativity
- Time management
- Teamwork
Hobbies
Health
Exercise
Dancing
Music
Sport
Fashion
Referees
Hannah Orchard
2IC Coles Brighton Service Manager
0430535590
Timeline
Retail Sales Assistant
Dolci Firme
11.2023 - Current
Receptionist Administrator
KK Partners Group
11.2022 - 03.2023
Customer Service Supervisor
Coles Supermarket
02.2020 - Current
Student Dance Teacher
Bayside Dancentre
02.2018 - 10.2019
Bachelor of Exercise And Sport Science -
Deakin University
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