Emily Dickson
SHEPPARTON
Summary
I am seeking to advance my career in the retail sector, continually building on my 12 years of experience in this exciting field.
Overview
11
11
years of professional experience
Work History
Disability Support Worker
Myself
03.2025 - Current
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
Team Member
Petstock
06.2024 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved customer satisfaction by quickly helping each person find desired items.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Reduced wait times for customers by implementing more efficient checkout process.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Team Member
Bunnings Warehouse
04.2017 - Current
- Assisted customers and suppliers over the phone when necessary.
- Worked in reception when needed to cover employees on holiday/leave.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Commercial Cleaner
Myself
02.2018 - 01.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
Retail Sales Associate
Spotlight
02.2015 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Coles
04.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted customers in locating desired products, resulting in improved shopping experiences.
- Cleaned and sanitized work areas, equipment and display cases to minimize contamination risks.
Education
High School Diploma -
Wanganui Park Secondary College
Shepparton, VIC10-2014
Skills
- Customer inquiries
- Incoming call management
- Product knowledge
- Phone etiquette
- Team collaboration
- Customer satisfaction
- Cash handling
- Attention to detail
- Facility cleaning
Timeline
Disability Support Worker
Myself
03.2025 - Current
Team Member
Petstock
06.2024 - Current
Commercial Cleaner
Myself
02.2018 - 01.2020
Team Member
Bunnings Warehouse
04.2017 - Current
Retail Sales Associate
Spotlight
02.2015 - 01.2018
Sales Associate
Coles
04.2014 - 03.2015
High School Diploma -
Wanganui Park Secondary College