Summary
Overview
Work History
Education
Skills
Certification
University Assignment Portfolio
Timeline
Generic

Emily Falato

South Coogee,NSW

Summary

Motivated and reliable team member with hands-on experience across customer service, hospitality, retail, and childcare settings. Currently working as an educator, I bring strong communication skills, a proactive approach to problem-solving, and a genuine passion for working with children. I am confident in managing responsibilities independently, fostering positive connections with others, and planning engaging, age-appropriate activities. Currently studying for a degree in Communications, majoring in Strategic Communication. With a focus on becoming a PR specialist, I bring a strong foundation in media, strategic messaging, and audience engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Oakberry
Maroubra, NSW
04.2025 - Current
  • Delivered prompt, friendly customer service in high-traffic environment.
  • Prepared açaí bowls and smoothies with consistency and precision.
  • Maintained cleanliness and organization of shop floor and food prep areas.
  • Operated Redcat POS system for efficient ordering and transactions.
  • Assisted with daily restocking and overall store maintenance.
  • Participated in store opening and closing procedures to ensure smooth operations.

Childcare Educator

Clovelly Public School Out Of School Care
Clovelly, NSW
04.2023 - Current
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
  • Ensured proper hygiene practices among the children including hand washing before meals.
  • Provided educational and developmental activities for children aged 4 to 12 years old, in accordance with curriculum standards.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Conducted observations and assessments of children's progress.
  • Engaged in continuous professional development to stay current with early childhood education practices.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Participated in team meetings to discuss progress of each child's development and plan future goals for them.
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Utilised positive reinforcement techniques to motivate and encourage children's learning.
  • Read stories to children and taught painting, drawing, and crafts.
  • Documentation of service experiences through learning stories.

Team Member

Oakberry
Coogee, NSW
04.2022 - 08.2023
  • Processed customer orders efficiently while providing friendly service.
  • Prepared açaí bowls and smoothies according to company standards.
  • Maintained cleanliness and organization of shop floor for optimal customer experience.
  • Operated Redcat POS system to manage transactions accurately.
  • Executed opening and closing duties independently to ensure smooth operations.

Junior Waiter

Little Jack Horner
Coogee, NSW
05.2021 - 03.2022
  • Prepared beverages, including coffee and non-alcoholic drinks for customer enjoyment.
  • Delivered food and drinks to tables while maintaining high standards of customer service.
  • Greeted customers and managed seating arrangements to ensure efficient floor organization.
  • Cleared and reset tables promptly to enhance dining experience.
  • Operated till for accurate payment processing and order management.

Sales Assistant

Cargo Boutique
Coogee, NSW
11.2021 - 01.2022
  • Welcomed and assisted customers with purchases and styling suggestions.
  • Processed sales transactions utilizing POS system.
  • Replenished and organised stock on shop floor for optimal presentation.
  • Contributed to visual merchandising and store layout design to enhance customer experience.
  • Steamed and showcased new stock to maintain appealing displays.

Salon Assistant

Hair and Soul
Maroubra, NSW
02.2020 - 08.2020
  • Welcomed clients, discussed their treatment needs, and provided refreshments.
  • Assisted hairdressers during appointments and salon services.
  • Washed and prepared clients' hair.
  • Maintained cleanliness and organisation of the salon and storage areas.
  • Managed and uploaded content to the salon’s Instagram account

Education

Bachelor of Communications - Strategic Communication

University of Technology Sydney
Sydney, NSW
01-2026

High School Certificate -

St Clare's College Waverley
Sydney, NSW
11-2022

Skills

  • Customer service
  • Collaboration and teamwork
  • Dependability and reliability
  • Leadership qualities
  • Confident social media skills
  • Strategic communication skills
  • Organisation and planning

Certification

Higher School Certificate

Working with Children's Check: WWC2637910E

Child Protection Course CHCPRT025: Identify and report children and young people at risk

HLTAID009: Provide Cardiopulmonary Resuscitation

All About Allergens 2024: Online Training for Food Service

HLTAID010 Provide basic emergency life support, HLTAID011 Provide First Aid, HLTAID012 Provide First Aid in an education and care setting

University Assignment Portfolio

https://docs.google.com/document/d/1afuSVIOwOjevko1oLO_SjJMPx3OvJxubuqm6so8lXhE/edit?usp=sharing

Timeline

Team Member

Oakberry
04.2025 - Current

Childcare Educator

Clovelly Public School Out Of School Care
04.2023 - Current

Team Member

Oakberry
04.2022 - 08.2023

Sales Assistant

Cargo Boutique
11.2021 - 01.2022

Junior Waiter

Little Jack Horner
05.2021 - 03.2022

Salon Assistant

Hair and Soul
02.2020 - 08.2020

Bachelor of Communications - Strategic Communication

University of Technology Sydney

High School Certificate -

St Clare's College Waverley

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Emily Falato