Emily Fisher
Bendigo
Summary
A positive, upbeat individual brings several years of customer-facing experience in fast-paced settings. Is eager to learn new skills and is adaptable to addressing diverse customer needs. Has a strong work ethic and is willing to work hard as shown by many years working in retail. Ten years of hands-on experience working and managing all facets of the produce department at IGA Incorporated. Also working the floor at Petstock, helping customers and their pets. And for almost two years, giving people a go at Cash Train. Now it's time for a new challenge.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Cash Train - Commit Co Pty Ltd
Bendigo
10.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Calculated loan amounts based on customer eligibility criteria and risk assessment models.
Retail Sales Assistant
Petsstock
Bendigo
02.2023 - 10.2023
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Operated the cash register, accepted payment, and issued receipts.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Produce Assistant
Champions IGA
Bendigo
01.2013 - 10.2023
- Answered customers' inquiries and built a rapport with our regulars and our suppliers.
- Managed inventory levels, placing orders as needed.
- Managed pricing, labeling, stocking, restocking, facing, and organizing back room supplies.
- Maintained the cleanliness and safety of the workplace. Identifying and addressing spills, and other hazards.
- Handling, preparation, and display of produce.
- Monitored temperatures for produce storage areas to maintain optimal freshness.
- Trained new staff with a focus on food handling procedures, rotation of stock, and other duties as assigned.
Animal Attendant Volunteer
RSPCA Animal Shelter
Bendigo
03.2010 - 09.2012
- Preparing food and providing fresh water. Giving animals medication if need be.
- Cleaning and maintaining animal pens and play areas.
- Ensured that all safety protocols were followed when working with animals.
- Observed animals for any signs of illness or injury, and reported any issues to staff members.
- Implemented enrichment activities designed to stimulate physical activity and mental stimulation in the animals.
Education
Year 12 Graduate
Bendigo Senior Secondary College
Bendigo01-2007
Certificate III in Dog Behaviour And Training
National Dog Trainers Federation
Melbourne01-2019
Skills
- Customer service
- Data entry
- Loan calculations
- Problem solving
- Cash handling
- Communication skills
- Time management abilities
- Spreadsheets
- Microsoft Office Suite
- Inbound and outbound calling
- Self motivation
- Teamwork
REFEREES
- Russell
Duty Manager
Champions IGA
0408 719 948 - Cassandra
Customer Service Officer
Cash Train Bendigo
0422 073 829
Timeline
Customer Service Officer
Cash Train - Commit Co Pty Ltd
10.2023 - Current
Retail Sales Assistant
Petsstock
02.2023 - 10.2023
Produce Assistant
Champions IGA
01.2013 - 10.2023
Animal Attendant Volunteer
RSPCA Animal Shelter
03.2010 - 09.2012
Year 12 Graduate
Bendigo Senior Secondary College
Certificate III in Dog Behaviour And Training
National Dog Trainers Federation
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