Emily Geronazzo
Melbourne
Summary
Energetic and approachable professional with a strong background in administration, customer service, and beauty therapy. Known for creating positive experiences, building genuine relationships, and bringing a supportive, can-do attitude to every team. Highly organized, adaptable, and committed to delivering an exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Workplace Coordinator
adidas PTY LTD
Cremorne
09.2025 - 05.2026
- Providing a warm and professional first impression for clients, visitors and external stakeholders while ensuring an exceptional customer experience.
- Assisted in planning and executing various events and functions.
- Excellent organisational and time management skills.
- Managing reception duties including answering incoming calls, greeting guests and coordinating meeting rooms.
- Supporting office operations including facilities management, maintenance requests and office supplies.
- Assisting with onboarding and access requirements.
- Coordinating travel arrangements, managing mailing room and courier services.
Administrative Assistant
Bela Beauty College
07.2023 - 09.2025
- Provided administrative support for student programs, including data entry and record keeping.
- Assisted with event planning by coordinating reservations, seating arrangements, and catering orders.
- Managed a high volume of outbound calls, responding quickly and accurately to customer inquiries.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Beauty Therapist
My Skin Clinics
03.2022 - 07.2023
- Provided beauty treatments such as facials, laser hair removal, teeth whitening and clinical peels to clients.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent customer service by resolving customer inquiries promptly and professionally.
- Resolved customer complaints in a professional manner while upholding company standards of quality service.
Retail Worker
Elite Eleven
03.2022 - 05.2023
- Organized events and workshops.
- Proven experience in facilities coordination.
- Excellent organisational and time management skills.
- Processed invoices, payments and other accounting related tasks.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with vendors for specialized repairs and services as needed.
- Responded promptly to customer queries on social media accounts.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Assisted with customer requests and answered questions to improve satisfaction.
Retail Worker
Kmart
01.2017 - 12.2022
- Maintained accurate records of stock levels and movements.
- Exceeded customer satisfaction by handling customer inquiries and complaints.
- Fitting room assistance.
- Processed cash and credit card payments accurately and efficiently.
- Maintained high standards of cleanliness and tidiness around store.
Education
High School -
Northcote High School
Melbourne, VICDiploma - Beauty Therapy
Elly Lukas
Melbourne, VICSkills
- Relationship Building
- Strong Communication
- Problem-solving
- Marketing Support
- Event planning
- Team collaboration
- Office administration
- Facilities management
- Client engagement
Timeline
Workplace Coordinator
adidas PTY LTD
09.2025 - 05.2026
Administrative Assistant
Bela Beauty College
07.2023 - 09.2025
Beauty Therapist
My Skin Clinics
03.2022 - 07.2023
Retail Worker
Elite Eleven
03.2022 - 05.2023
Retail Worker
Kmart
01.2017 - 12.2022
High School -
Northcote High School
Diploma - Beauty Therapy
Elly Lukas