Emily Harris
Robina,QLD
Summary
Organized and dependable medical student successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leadership abilities with a passion for learning new tasks and concepts quickly. Excellent communication, interpersonal and organizational talents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contact Centre Agent
Qscan Radiology Clinics
2023.06 - Current
- Achieved 100+ daily calls by swiftly identifying issues and providing solutions without procrastination
- Built strong customer relationships with empathetic communication and active listening skills
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers
- Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently
Medical Receptionist
Norwest Medical Imaging
2023.01 - Current
- Facilitated effective communication between patients, medical staff, and external companies to ensure seamless coordination of care
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Maintained strict confidentiality of patient information, adhering to company regulations and policies
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
Educator
Pymble Ladies' College
2019.05 - Current
- Organised and supervised activities to promote intellectual curiosity and formation of relationships outside the classroom setting
- Mentored new educators in best practices to increase confidence and effectiveness within the school community
- Established strong relationships with parents through regular communication, fostering a supportive network for student success
Educator
Varsity Lakes Primary School
2022.03 - 2023.03
- Learnt to collaborate with a new team in a new environment to provide safe, enjoyable and educational experiences
- Implemented management techniques that fostered a positive and inclusive learning environment
- Facilitated student-led, inquiry-based activities in classroom to enhance their experience
Junior Educator
Pymble Ladies' College
2018.03 - 2019.05
- Assisted educator and supervisor staff during after school care and vacation care hours
- Supervision of children, assistance with homework, activities and cleaning, communications with parents and other school staff
Education
M.D. - Doctor of Medicine
Bond University
Gold Coast, QLD12.2025
Bachelor of Medical Studies -
Bond University
Gold Coast, QLD12.2023
High School Diploma -
Pymble Ladies' College
Pymble, NSW12.2020
Skills
- Organization
- Interpersonal Communication
- Analytical Thinking
- Task Prioritization
Accomplishments
Involvement in SONY CAMP 2019 and 2022
Volunteered in both 2019 and 2022 to participate in SONY Camp in which I was a primary carer for a child with a disability. Each camp lasted a week in which we organised activities, meals and medications for our camper and assisted them with all daily activities.
Certification
- First Aid and CPR, FAAE - December 2023
- Mental Health First Aid, MHFA - October 2021
- GCH Hand Washing, Scrubbing and Gloving - November 2023
Timeline
Contact Centre Agent
Qscan Radiology Clinics
2023.06 - Current
Medical Receptionist
Norwest Medical Imaging
2023.01 - Current
Educator
Varsity Lakes Primary School
2022.03 - 2023.03
Educator
Pymble Ladies' College
2019.05 - Current
Junior Educator
Pymble Ladies' College
2018.03 - 2019.05
M.D. - Doctor of Medicine
Bond University
Bachelor of Medical Studies -
Bond University
High School Diploma -
Pymble Ladies' College
- First Aid and CPR, FAAE - December 2023
- Mental Health First Aid, MHFA - October 2021
- GCH Hand Washing, Scrubbing and Gloving - November 2023
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