Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Emily Heath

Emily Heath

Murrumbeena,Victoria

Summary

Dynamic healthcare professional with extensive experience in clinic and centre management.

Proven track record in optimising patient care coordination and enhancing operational efficiency.

Skilled in fostering a culture of empathy and collaboration to drive patient satisfaction and business growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinic Manager

Lifestyle Healthcare
12.2023 - Current
  • Delivered compassionate frontline support to patients, ensuring a welcoming and safe environment.
  • Maintained accurate and confidential patient health records, aligned with ethical and legal standards.
  • Coordinated patient appointments, optimizing workflow for improved patient access to services.
  • Led and mentored office staff, fostering a collaborative and respectful workplace culture.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

Centre Manager

City Cave
02.2023 - 12.2024
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Managed work and performance of more than 10 employees.
  • Oversaw holistic health services, enhancing client wellbeing and therapeutic experiences.
  • Managed client care logistics, including appointment management, intake procedures, and service feedback.
  • Trained and supervised staff in customer care protocols emphasizing empathy and active listening.
  • Promoted health education and service engagement through community outreach and digital platforms.
  • Processed payroll for over 10 employees as part of sound human resources and financial management strategies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Retail Assistant

Evelyn Faye Nutrition
11.2017 - 01.2023
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Administered, dispensed or prescribed natural medicines such as supplements or herbal extracts.
  • Built and maintained professional relationships with vendors and suppliers.

Pharmacy Assistant

Forest Hill Pharmacy, Quality Pharmacy Brighton
04.2013 - 11.2017
  • Supported vulnerable populations through medication guidance, screening bookings, and attentive care.
  • Collaborated with pharmacists to address patient concerns sensitively and confidentially.
  • Maintained strict adherence to patient privacy and ethical care standards.
  • Assisted pharmacy staff with preparing medications and filling orders.

Education

Graduate Diploma - Mental Health

Stirling Institute
Melbourne, VIC
06-2025

Bachelor of Science - Western Herbal Medicine

Endeavour College Of Natural Health
Melbourne, VIC
11-2017

Skills

  • Records management
  • Healthcare administration
  • Operations management
  • Employee training
  • Clinical management
  • Patient care coordination
  • Medical billing

Certification

  • Mental Health First Aid Awareness (via ongoing Diploma training)
  • First Aid Training/ CPR
  • Patient-Centred Communication and Care
  • Crisis Response and Conflict Resolution
  • Client Intake, Scheduling, and Case Coordination
  • Microsoft Office, Fred POS, Power Diary, Dext, Xero, Visitbase
  • Empathetic Listening and Emotional Support
  • Multidisciplinary Team Collaboration
  • Cultural Sensitivity and Inclusive Practice
  • Time Management and Multi-Tasking

Languages

English
Native or Bilingual

Interests

  • Physical fitness and wellness
  • Arts and creativity
  • Travel


Timeline

Clinic Manager

Lifestyle Healthcare
12.2023 - Current

Centre Manager

City Cave
02.2023 - 12.2024

Retail Assistant

Evelyn Faye Nutrition
11.2017 - 01.2023

Pharmacy Assistant

Forest Hill Pharmacy, Quality Pharmacy Brighton
04.2013 - 11.2017

Graduate Diploma - Mental Health

Stirling Institute

Bachelor of Science - Western Herbal Medicine

Endeavour College Of Natural Health

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Emily Heath