Emily-Jane Schubert
Summary
Hardworking Salon Assistant at Tafe experienced in shampooing, conditioning and rinsing clients hair using salon-exclusive products. Skilled at escorting clients to and from the basins, keeping stations neat and clean and assisting with colouring procedures as well as colour removal and dry to shape. Friendly and talkative with excellent organizational and time management abilities. Great communication with clients and training stylist
Overview
7
7
years of professional experience
Work History
Sales Assistant/Team Leader
Caltex/Boost
01.2018 - 05.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Inbound Call Representative
Telstra
02.2017 - 01.2018
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Sales Assistant
Big W
11.2013 - 02.2017
Education
Certificate II Salon Assistant - Salon Assistant
TAFE Southwest
Toowoomba, QLD06.2024
Skills
- Cash Handling
- Cash Register Operation
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Visual Merchandising
- Product Merchandising
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Creative Thinking
- Decision-Making
- Merchandising and Display
Timeline
Sales Assistant/Team Leader
Caltex/Boost
01.2018 - 05.2020
Inbound Call Representative
Telstra
02.2017 - 01.2018
Sales Assistant
Big W
11.2013 - 02.2017
Certificate II Salon Assistant - Salon Assistant
TAFE Southwest
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