Emily Joseph
Gympie,QLD
Summary
Dedicated employee with a focus on overcoming challenges and achieving results. Strong interpersonal skills facilitate effective teamwork and communication. Notable for organizational abilities that enhance operational efficiency and support technical initiatives. Capable of working autonomously while rapidly acquiring new competencies.
Overview
3
3
years of professional experience
Work History
Telecommunications Technician
Telstra
Gympie, QLD
03.2024 - Current
- Adhered to safety protocols while handling telecommunications tools and equipment.
- Installed and maintained telecommunications systems, including routers and switches.
- Troubleshot network faults to identify root causes and implemented effective resolutions.
- Provided technical support to customers through phone and in-person interactions.
- Drove and maintained company vehicle, keeping in peak condition.
Administrator
BayPlan Management
Gympie, QLD
04.2023 - 03.2024
- Streamlined data entry tasks across various databases and systems.
- Ensured accuracy of information to uphold data integrity.
- Organized digital and physical records for systematic maintenance.
- Collaborated with team members to enhance efficiency of data processing workflows.
- Processed incoming correspondence and distributed to relevant team members.
Customer Advisor
Telstra
Gympie, QLD
10.2022 - 04.2023
- Provided detailed product information and assisted customers with inquiries.
- Resolved customer complaints efficiently to enhance satisfaction.
- Collaborated with team members to develop effective customer service strategies.
- Trained new staff on best practices in customer service and operational systems.
- Communicated effectively with customers both verbally and written.
Education
Certificate III - Telecommunications
JB Hunter
Brisbane, QLD01-2025
Completed YR 11 -
Gympie State High School
01-2022
Skills
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Professionalism
References
References available upon request.
Timeline
Telecommunications Technician
Telstra
03.2024 - Current
Administrator
BayPlan Management
04.2023 - 03.2024
Customer Advisor
Telstra
10.2022 - 04.2023
Certificate III - Telecommunications
JB Hunter
Completed YR 11 -
Gympie State High School
Similar Profiles
Vidyashree M AVidyashree M A
Assurance Consultant at TelstraAssurance Consultant at Telstra
Alison BaldasAlison Baldas
Executive Assistant at TelstraExecutive Assistant at Telstra
Shruthi SelvaShruthi Selva
Customer Service Consultant at TelstraCustomer Service Consultant at Telstra
Vinayak BhaskarVinayak Bhaskar
Consultant at TelstraConsultant at Telstra
Luke HorsfieldLuke Horsfield
Supervisor Open Space Maintenance at Gympie Regional CouncilSupervisor Open Space Maintenance at Gympie Regional Council