Emily Khean
Springvale South,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Services Australia Centrelink
Springvale, VIC
04.2020 - Current
- Interacted with a diverse range of individuals including people in vulnerable circumstances with professionalism, empathy and a willingness to help.
- Connected with customers in person, on the phone and through online services to deliver Centrelink, Child Support and Medicare services.
- Maintained accurate records of customer interactions and transactions.
- Provided general administrative support including filing documents, scheduling appointments.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Cashier
Gloria Jeans
Springvale, VIC
01.2019 - 04.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Woolworths
Keysborough South, VIC
01.2018 - 12.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelors - Business Management
RMIT University
Melbourne, VIC12.2023
Skills
- Issue Research
- Records Maintenance
- Training and Development
- Customer Support
- Technical Support
- Documentation and Reporting
References
References available upon request.
Timeline
Customer Service Officer
Services Australia Centrelink
04.2020 - Current
Cashier
Gloria Jeans
01.2019 - 04.2020
Cashier
Woolworths
01.2018 - 12.2018
Bachelors - Business Management
RMIT University
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