Jaz Toledo
Bonner,ACT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Canberra Metro
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Senior High School - Accountancy And Business Management
Dominican College Sta Rosa Laguna
Philippines03.2020
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Attention to detail
- Service Recommendations
- Information Protection
- Issue Research
- Account Management
- Upselling
- Customer Service
- Administrative Support
- Microsoft Excel
- Active Listening
- Problem Resolution
- Critical Thinking
- Research
- Team Development
- Scheduling
- Coordination
- Paperwork Processing
- Microsoft PowerPoint
- Order Processing
- Documentation
- Microsoft Outlook
- Flexible
- Problem Solving
- Multitasking
- Active Listening
- Patience
- Communication
- Empathy
- Responsibility
Timeline
Customer Service Officer
Canberra Metro
01.2023 - Current
Senior High School - Accountancy And Business Management
Dominican College Sta Rosa Laguna
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