Emily Kiburio
Saint Leonards,VIC
Summary
Proficient global health graduate with extensive skills in community health and preventive health measures. Efficient,dedicated,customer-focused, trustworthy, kind,knowledgeable with great customer service experience. Compassionate support worker with hands-on experience providing companionship and committed to creating positive rapport with patients and providing quality patient care with a positive attitude to make a difference in any environment I find myself in.
Overview
8
8
years of professional experience
Work History
Support Worker
Craig Mathewson Community Support
St.Leonards, Victoria
10.2023 - Current
- Providing emotional support
- Delivering individual support plan
- Assisting with personal care
- Working with partnering health workers
- Assisting with community participation
- Creating care plans
- Providing transport services
- Supporting healthcare and personal care needs
- Socialising.
Healthcare Assistant
New Horizon Health Care services
Rhyl, Denbighshire
09.2022 - 06.2023
- Helping residents with personal care
- Providing company: chatting and sharing news
- Involvement with writing residents' care plans
- Providing information to family members regarding the care plan
- Ensuring that the resident's needs and wishes are met
- Working with other health and social care professionals to provide holistic care
- Recording and reporting essential information in the residents daily reports accurately and immediately
- Gently encouraging residents to get involved with recreational activities
- Giving feedback to health and social care professionals
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Followed safe lifting and transferring techniques to transport residents
- Accompanied clients to social events such as movies or plays.
Production worker
2 sister's food group
Deeside, Flintshire
07.2022 - 09.2022
- Ensured good team work among colleagues
- Ensure feeding of raw materials into machinery
- Assembling goods on production lines
- Monitoring the process and reporting to the supervisor
- Troubleshot technical issues that arose during assembly process
- Identified defective parts or components and removed them from production line
- Weighed and loaded orders according to project specifications.
Manager
Mizpah Chicken
Dagoretti, Nairobi
01.2020 - 05.2022
- Managed the chicken shop
- Led a team of salespersons, cook and delivery team
- Timely procured supplies
- Enforced customer service standards and resolved customer problems to uphold quality service
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Trained employees on additional job positions to maintain coverage of roles
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Monitored staff performance and addressed issues
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Delegated work to staff, setting priorities and goals
- Held regular one-on-one meetings with employees to review performance and priorities.
Secretary
Maximum driving school
Kakamega, Kakamega
01.2017 - 12.2019
- Maintained organised filing system documenting business operations
- Scheduled appointments and meetings for staff
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication
- Generated and distributed invoices to obtain fee payments.
- Liaised with clients, stakeholders and suppliers to take messages or personally handle issues
- Collated and organised business documents within orderly systems
- Worked with Microsoft Word and Google Docs to complete word processing tasks
- Kept reception space tidy and professional to welcome visitors.
Education
CERTICIFICATE III IN INDIVIDUAL SUPPORT
Aston College
New South Wales02-2024
BACHELOR OF SCIENCE: GLOBAL HEALTH -
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY
12-2019
Kenya Certificate of Secondary Education -
LORETO GIRLS HIGH SCHOOL KIAMBU
Kiambu, Kenya11.2014
Kenya Certificate of Primary Education -
MUTUINI EDUCATIONAL CENTER
Nairobi, Kenya11-2010
Skills
- Effective communication skills
- Excellent leadership skills
- Competent team leader and team player
- Proficient customer service and customer care provider
- Care Plan Adherence
- Patient Companionship
- Health and safety awareness
- Confidentiality and privacy
- Relationship building
- Behavioral Support
- Cultural sensitivity
- Community integration
Affiliations
Member:
Social Care Wales, 2022, 2024, SCW:0377000127586
Global Health Association of Kenya
GHAK 2025
Accomplishments
- Guidance and counseling training (PCEA church 2010)
- WHO Pre-deployment pack:GO2.0 Simulation Exercise
- Management Introduction Ebola:GO2.0
- EPROTECT 2018(EN)
- Incident management system (Tier 1)
- First aid and CPR
REFERENCES
- Mr. Craig Mathewson, Craig Mathewson community Support, camathewson69@gmail.com +61401333720
- MS. Beatrice Apuko, colleague at New Horizon apukobetty5@gmail.com +61411143727
- MR. VICTOR MUKAKA, RN and Lecturer MMUST vmukaka@mmust.ac.ke +61435168801
Languages
Swahili
Native or Bilingual
English
Full Professional
Kikuyu
Native or Bilingual
Timeline
Support Worker
Craig Mathewson Community Support
10.2023 - Current
Healthcare Assistant
New Horizon Health Care services
09.2022 - 06.2023
Production worker
2 sister's food group
07.2022 - 09.2022
Manager
Mizpah Chicken
01.2020 - 05.2022
Secretary
Maximum driving school
01.2017 - 12.2019
CERTICIFICATE III IN INDIVIDUAL SUPPORT
Aston College
BACHELOR OF SCIENCE: GLOBAL HEALTH -
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kenya Certificate of Secondary Education -
LORETO GIRLS HIGH SCHOOL KIAMBU
Kenya Certificate of Primary Education -
MUTUINI EDUCATIONAL CENTER