Emily Lloyd
Lower Beechmont,QLD
Summary
My objective is to gain full-time employment. I am dedicated, enthusiastic and hardworking. I enjoy a fast-paced working environment.
Overview
4
4
years of professional experience
Work History
Head Barista
Evergreen Cafe
Robina
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
Housekeeping
Couran Cove Island Resort
04.2022 - 04.2023
- Making beds, Preparing kitchen packs and bathroom packs, Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including mopping, vacuuming, dusting and sanitizing, Collected linen, Ensured all rooms were in a tidy manner
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Café, Marlin Bar and Poolside
Couran Cove Island Resort
04.2022 - 04.2023
- Serving customers, Taking cash and eftpos transactions, Preparing and serving food and beverages, Clearing tables, Taking orders, Making coffee’s including latte art, Opening and closing of business, Stocking shelves, Rotating stock
Food and beverage Attendant
Binna Burra Teahouse
09.2021 - 12.2021
- Serving customers, Taking cash and eftpos transactions, Preparing and serving food and beverages, Clearing tables, Taking orders, Making coffee’s including latte art, Opening and closing of business, Waiting tables
Crew member
Hungry jacks Upper Coomera
07.2021 - 09.2021
- Serving customers, Taking cash and eftpos transactions, Preparing and serving food and beverages, Clearing tables, Taking orders, Cleaning and sanitizing of work area
Education
Certificate 3 in hospitality
License- Provisional 2
Covid safe work training for dining in certificate
Food Safety - Hospitality
Environmental Health Australia
11.2023
Responsible Service Of Alcohol - Hospitality
Express Online Training
09.2023
Finished schooling
01.2020
Skills
- Reliable and hardworking
- I always strive to complete tasks quickly, efficiently and always on time
- Coffee making including latte art
- Teamwork
- Able to work autonomously
- Staff training
- Customer service excellence
- Order processing
- Inventory management
- POS system operation
Accomplishments
- Participated in MOB (Men of Business)
References
- Zoe Cullen, Supervisor at Binna Burra, 0457770225
- Mark Hudson, housekeeping Manager at Couran cove 0428600218
- Emily Mcbride, Manager at Couran Cove 0455874098
- Lynne and Robert Powell, owner’s at Evergreen cafe 0416263604
Timeline
Head Barista
Evergreen Cafe
05.2023 - Current
Housekeeping
Couran Cove Island Resort
04.2022 - 04.2023
Café, Marlin Bar and Poolside
Couran Cove Island Resort
04.2022 - 04.2023
Food and beverage Attendant
Binna Burra Teahouse
09.2021 - 12.2021
Crew member
Hungry jacks Upper Coomera
07.2021 - 09.2021
Certificate 3 in hospitality
License- Provisional 2
Covid safe work training for dining in certificate
Food Safety - Hospitality
Environmental Health Australia
Responsible Service Of Alcohol - Hospitality
Express Online Training
Finished schooling