Emily Meehan
Narre Warren,VIC
Summary
I am currently a Part Time Team Leader in a Food and Beverage operation with exceptional team collaboration skills and always striving for improvement. I elevate customer satisfaction through effective problem-solving and passion for customer service. My adaptability and commitment to excellence have consistently enhanced work place efficiency and team performance. I consider myself to be organised and dependable whilst being successful at managing multiple priorities and staff members with a positive attitude with willingness to take on added responsibilities to meet company requirements, hardworking and passionate with strong organizational skills. I am always ready to help my team achieve company and personal goals. I am currently looking for Part/Full Time work in the hopes to expand my knowledge outside of Hospitality / Food and Beveridge and continue to grow my career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Leader
Peninsula Kingswood Country Golf Club
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Managed daily operations, including scheduling, and employee evaluations for continuous improvement.
- Oversaw opening and closing procedures and duties.
- Maintained highest standards for beverage quality and service.
Food and Beverage Attendant
Peninsula Kingswood Country Golf Club
10.2020 - 12.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations..
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Processed payments and provided receipts to establish proof of transaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays..
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
Food and Beverage Attendant
Mornington Golf Club
08.2019 - 04.2020
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Greeted and seated guests to provide friendly and welcoming experience.
Swimming Instructor
Kingswim
10.2018 - 04.2020
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 3 to 12 years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
Customer Service
McDonald's Restaurant
11.2016 - 02.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Skills
- Food Safety Compliance
- Food and Beverage Operations
- Customer Service
- Problem-solving abilities
- Reliability
- Team Collaboration
- Excellent Communication
- Adaptability and Flexibility
- Task Prioritization
- Professionalism
- Task Delegation
- Continuous Improvement
Certification
- First aid and CPR Trained and Qualified.
- Current RSA (Responsible Service of Alcohol Certificate)
- Certificate II & III in Sport and Recreation
References
Paige Searle
Peninsula Kingswood Country Golf Club - Food and Beverage Supervisor
Mobile: 0403 724 063
Email: Paigesearle1995@gmail.com
Timeline
Food and Beverage Team Leader
Peninsula Kingswood Country Golf Club
01.2024 - Current
Food and Beverage Attendant
Peninsula Kingswood Country Golf Club
10.2020 - 12.2023
Food and Beverage Attendant
Mornington Golf Club
08.2019 - 04.2020
Swimming Instructor
Kingswim
10.2018 - 04.2020
Customer Service
McDonald's Restaurant
11.2016 - 02.2019
- First aid and CPR Trained and Qualified.
- Current RSA (Responsible Service of Alcohol Certificate)
- Certificate II & III in Sport and Recreation
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