Emily Monks
Summary
Seeking a dynamic role in the retail fashion industry that offers opportunities for professional growth, and allows me to utilise my skills and experience to deliver exceptional customer service and contribute to a vibrant fashion environment. I am a highly motivated and skilled individual with a passion for the retail fashion sector. Known for my innovative thinking, self-directed approach, and polite demeanour, I excel in providing top-notch customer support and creating memorable shopping experiences. With a keen eye for trends and a dedication to exceeding customer expectations, I thrive on showcasing fresh perspectives and creative solutions in a fashion-forward setting. Adaptable, organised, and respectful, I bring a positive attitude and a strong work ethic to every task, fostering a vibrant and customer-centric atmosphere. My skills in communication, teamwork, and time management, coupled with a commitment to continuous improvement, make me a valuable asset in the fast-paced world of retail fashion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Childcare Educator
Kidz Biz Childcare Centre
02.2022 - 04.2024
- Supervision/care of newborns - kindergarten aged children, planning activities, maintaining hygiene practices, overseeing meal times and encouraging healthy eating habits, keeping accurate records of children's daily activities, milestones, and any incidents or observations in compliance with centre policies and regulations, working collaboratively with fellow staff members to maintain a cohesive team environment, facilitating group learning sessions, supporting language development through reading sessions and comprehension exercises, and creating educational materials and facilitating activities such as painting and crafting to promote artistic expression and fine motor skills.
Retail Sales Assistant
City Beach Perth CBD
09.2021 - 01.2022
- Providing exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Assisting customers with product selection, offering styling advice, and helping them find the perfect items to meet their needs.
- Maintaining a clean and organised store environment.
- Processing transactions accurately and efficiently using the point-of-sale system.
- Monitoring and replenishing stock levels to ensure products are readily available for customers.
- Participating in regular team meetings and training sessions to stay informed about product knowledge, promotions, and company policies.
- Collaborating with team members to achieve sales targets and contribute to a positive work culture.
- Handling customer inquiries, complaints, and returns professionally and effectively.
- Adhering to company policies and procedures, including health and safety guidelines, at all times.
- Demonstrating a passion for fashion and staying up-to-date with the latest trends and styles to better serve customers.
Support Worker
Mirrors Care
02.2020 - 01.2022
- Working within high-level care facilities, group homes, and 1-1 care for various individuals with complex disabilities and needs, administering medication, meal preparation, household tasks, capacity building, routine checks, transport services, providing physical and emotional support, facilitating daily activities and goal setting
Customer Service Representative/Kitchen Hand
Hungry Jacks Joondalup
06.2019 - 10.2021
- Customer service, cash handling, food preparation and handling, phone communication, stock control, KPI sales targets, opening/closing the store, providing timely service to customers, complaint management.
Cashier
Spud Shed Joondalup
03.2018 - 05.2019
- Customer service, cash/eftpos management, stock control, opening/closing the store, stock control, phone communication.
Waitress
Dome Currambine
01.2018 - 02.2019
- Customer service, cash handling/eftpos, preparing and serving hot and cold drinks, cleaning and sanitising work areas, phone communication, social media marketing.
Lifeguard
Mullaloo Surf Life Saving Club
12.2016 - 11.2017
- Beach patrol, providing first aid, educating public, enforcing rules, monitoring weather conditions, maintaining equipment.
Education
University Preparation Course (UPC) -
Edith Cowan University
11.2020
Work Experience -
Beaumaris Primary School
01.2020
Year 12 WACE -
Ocean Reef Senior High School
01.2019
Certification
- CHC33015 Certificate III in Individual Support
- HLTHPS006 Medication administration and PEG Feeding
- SIT20316 Certificate II in Hospitality - Australian Institute of Education and Training
- SIT20116 Certificate II in Tourism - Australian Institute of Education and Training
- Working with Children's Check
- First Aid Certificate
- Police Clearance
Accomplishments
- Caltex Best All Rounder Award 2019 (recognises participation and excellence in academic, sporting and services activities)
- Principal's Award - Year 12 Academic Excellence (Ocean Reef SHS)
- Certificate of Excellence - English (Ocean Reef SHS)
- Certificate of Excellence - Health Studies (Ocean Reef SHS)
- Certificate of Merit - Career and Enterprise (Ocean Reef SHS)
Placements
Childcare Educator, Beaumaris Primary School, 01/18 - 01/19,
Collaborated with students aged 1-5 years in both numeracy and literacy activities, fostering a conducive learning environment, assisted in group learning sessions, contributed to class projects through artistic endeavours, including painting and crafting, enhancing students' creativity and engagement, creating educational materials, supervised outdoor activities, ensuring children's safety while facilitating play and recreational time, supported students in reading and comprehension exercises, promoting language development and academic progress, ensuring smooth and organised routines.
References
- Christopher How (CEO, Bethanie Group) 0419 046 370
- Jan Norberger (Former member, Joondalup City Council) 0488 792 153
- Sophia Stavrianos (Assistant manager, City Beach Perth) 0450 718 436
Timeline
Childcare Educator
Kidz Biz Childcare Centre
02.2022 - 04.2024
Retail Sales Assistant
City Beach Perth CBD
09.2021 - 01.2022
Support Worker
Mirrors Care
02.2020 - 01.2022
Customer Service Representative/Kitchen Hand
Hungry Jacks Joondalup
06.2019 - 10.2021
Cashier
Spud Shed Joondalup
03.2018 - 05.2019
Waitress
Dome Currambine
01.2018 - 02.2019
Lifeguard
Mullaloo Surf Life Saving Club
12.2016 - 11.2017
University Preparation Course (UPC) -
Edith Cowan University
Work Experience -
Beaumaris Primary School
Year 12 WACE -
Ocean Reef Senior High School
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