Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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EMILY Murphy

Creswick,Victoria

Summary

Hello my name is Emily Murphy, I am a first year university student at deakin and im looking for a new job to support my new availabilities and that will suit my skills and interests! I am a open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges as well as a responsible retail professional with excellent sales, service and interpersonal skills.

I am Committed to making every customer feel welcome and assisting with any need, with advanced knowledge of fashion trends and popular looks i am a highly-motivated employee with desire to take on new challenges as well as a strong work ethic, adaptable skill set, and exceptional interpersonal skills, I have the perfect amount of experience to adapt to a new environment as well as applying my own knowledge.

Overview

3
3
years of professional experience

Work History

Retail Worker

Kmart
Wendouree, Victoria
02.2022 - Current
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Managed cash register operations using POS system and processed sales and returns.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Maintained accurate cash handling practices while efficiently serving customers.

Waitress

farmers arms hotel
Creswick, Victoria
08.2021 - 02.2022
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Took orders from patrons accurately and efficiently.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Calculated charges, issued table checks and collected payments from customers.

Education

High School Diploma -

Damascus College
Ballarat, VIC
11-2023

Skills

  • Loss Prevention
  • Order Processing
  • Store Cleaning
  • Shipment Receiving
  • Cash Handling Accuracy
  • Sales Proficiency
  • Display Maintenance
  • Stock Replenishment
  • Sales Promotion
  • POS Systems
  • Inventory Tracking

Affiliations

  • in my free time i am also a netball coach, which provides me a good way to improve my leadership skills and enhances my ability to interact and work with others, it teaches me patience and accountability.

Timeline

Retail Worker

Kmart
02.2022 - Current

Waitress

farmers arms hotel
08.2021 - 02.2022

High School Diploma -

Damascus College

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EMILY Murphy