Emily Nixon

• Cleaned guest accommodations to maintain high cleanliness standards.
• Organized cleaning supplies and equipment for efficient workflow.
• Followed safety protocols while handling chemicals and tools.
• Reported maintenance issues to ensure guest satisfaction and safety.
• Collaborated with team members to complete daily cleaning tasks.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

In the time period that I have worked in customer service I have gained hands on experiences in both front of house and back of house. I hold a valid RSA certificate and serve alcoholic beverages regularly ensuring responsible services consistently. My roles include making beverages, maintaining cleanliness in the tavern, running food, cashier, and proving friendly and professional service to customers and team members. I also assist in the kitchen, helping with food preparation, providing support to the chefs during busy periods, washing up and organising plates and utensils to keep the kitchen running smoothly. I have learnt how to effectively handle busy rush periods in customer service while maintaining calm under pressure, prioritise tasks professionally, and continue to provide a high standard of service. I also used to clean the accommodation units at the tavern, ensuring they were thoroughly prepared and presentable for incoming guests.