Emily Ostrofski
Toowoomba
Summary
Experienced Injury Management Advisor with experience in workplace rehabilitation, injury management, workers' compensation, psychosocial risk and employee wellbeing within Queensland Health. Recognised for building trusted relationships with leaders, employees, insurers and external providers to achieve safe, sustainable return to work outcomes while balancing legislative obligations, operational requirements and individual wellbeing. A values-driven professional who leads through integrity, empathy and courage, recognised as a Darling Downs Health Annual Values Award Finalist for demonstrating professionalism, respectful advocacy and commitment to creating psychologically safe workplaces. “Emily consistently demonstrates bravery, professionalism and empathy in the face of challenges while keeping the safety and wellbeing of others at the centre of everything she does. She respectfully raises difficult issues while considering multiple perspectives, helping teams move forward towards stronger collaboration, improved outcomes and healthier workplaces.”
Overview
5
5
years of professional experience
Work History
Senior Advisor Injury Management
Baillie Henderson Hospital
08.2025 - Current
- Manage complex injury management and return to work cases, acting as the main point of contact for injured workers and supporting their rehabilitation and return to work journey in long term, high risk, or multi-stakeholder cases.
- Act as the primary case advisor for injured workers, maintaining continuity of contact and ensuring a positive rehabilitation and return-to-work journey.
- Lead the management of independent medical examinations (IMEs) for complex cases, working in consultation with Workplace Relations and other stakeholders as required to ensure appropriate input, decision-making and timely outcomes.
- Coordinated return-to-work programs, including functional capacity evaluations, workplace assessments, and reasonable adjustments, in consultation with workers, managers, and treating practitioners.
- Advised organisation on complex workplace rehabilitation, workers' compensation, psychological injury, income protection, and health management matters, enhancing understanding and compliance.
- Provide specialist advice to senior managers, clinicians, Workplace Relations, WorkCover and other stakeholders as required on complex or sensitive injury management matters.
- Provide day-to-day mentoring, case guidance and technical support to Injury Management Advisors, fostering professional development and ensuring consistency of practice.
- Facilitated continuous improvement of injury management systems and processes by providing feedback and identifying change opportunities, promoting efficiency and effectiveness.
- Analyse case data and outcomes, identify trends, and prepare high-quality reports and recommendations to support assurance reporting led by the Team Leader.
- Build trusted working relationships across Darling Downs Health that continue to improve collaboration between management, employees and external providers.
- Recognised for delivering balanced, compassionate and evidence-based advice in highly sensitive situations.
Injury Management Advisor (AO4) Formally, Workplace Rehabilitation Case Advisor
Baillie Henderson Hospital
02.2023 - 08.2025
- Coordinated workplace rehabilitation programs, supported injured employees, and advised managers on workers' compensation and return to work planning to ensure compliance and effective recovery.
- Coordinated graduated return to work programs, enabling injured employees to transition back to work safely and effectively.
- Managed complex physical and psychological injury claims, facilitating timely resolutions to support employee recovery and organizational needs.
- Coordinated and supported the implementation of a new case management system, SolvInjury in consultation with key stakeholders, internally and external to the Health Service.
Consumer Liaison Officer (A05)
Toowoomba Hospital
01.2023 - 02.2023
- Managed consumer complaints and ensured timely organisational responses through effective enquiry management and stakeholder engagement.
- Analyzed consumer feedback data in RiskMan to identify trends and enhance understanding of patient experiences.
- Preparing high-quality complaint responses.
- Promoting patient-centred care throughout the organisation.
- Supporting senior clinicians.
Patient Safety Support Officer (A03)
Toowoomba Hospital
03.2022 - 12.2022
- Provided administrative support to Patient Safety and Clinical Governance services, facilitating effective operations.
- Coordinated committee governance by scheduling meetings and preparing agendas, ensuring alignment and clarity among stakeholders.
- Coordinated time-sensitive meetings requiring multi-disciplinary attendance, promoting collaboration and timely decision-making.
- Assisted in conducting coronial investigations by gathering and organizing relevant evidence.
- Preparing executive correspondence.
- Managing legislative documentation.
Administration Officer (A03)
Toowoomba Hospital
11.2021 - 02.2022
- Coordinated appointments and maintained clinical information systems to enhance patient care delivery for multidisciplinary outpatient services.
- Supported healthcare teams by managing scheduling and appointment logistics.
- Assisted in maintaining accurate medical records and patient documentation.
Administration Officer (A03)
Toowoomba Hospital
08.2021 - 11.2021
- Coordinated referrals and managed appointments while providing frontline administrative support for Darling Downs Oral Health.
- Coordinated communication between medical staff and patients daily.
- Assisted in scheduling appointments for various departments.
Education
Psychosocial Hazards Online Training
University of Southern Queensland
05-2025
Creating Resilient Healthcare Teams Workshop
University of Southern Queensland
05-2025
Mentally Healthy Workplaces
Workplace Health and Safety Queensland
04-2025
Sexual Harassment Contact Officer Training
Queensland Human Rights Commission
05-2024
Values Based Communication
11-2023
BSBWHS417 - Rehab & Return to Work
Downs Group Training (DGT)
Toowoomba, QLD03-2023
Graded assertiveness
03-2023
Let's Talk - Mental Health Awareness
03-2023
De-escalation Skills
02-2023
Leads Self Essentials
03-2022
Developing Emotional Intelligence
02-2022
Senior certificate -
Urangan State High School
Hervey Bay11-2012
Professional Development
Darling Downs Health
Skills
- Injury management
- Workers' Compensation
- Return-to-work strategy
- Case Management
- Psychological management
- Medical examination coordination
- Risk Management
- Stakeholder Engagement
- Executive Communication
- Leadership
- Coaching and advice
- Employee Wellbeing
Timeline
Senior Advisor Injury Management
Baillie Henderson Hospital
08.2025 - Current
Injury Management Advisor (AO4) Formally, Workplace Rehabilitation Case Advisor
Baillie Henderson Hospital
02.2023 - 08.2025
Consumer Liaison Officer (A05)
Toowoomba Hospital
01.2023 - 02.2023
Patient Safety Support Officer (A03)
Toowoomba Hospital
03.2022 - 12.2022
Administration Officer (A03)
Toowoomba Hospital
11.2021 - 02.2022
Administration Officer (A03)
Toowoomba Hospital
08.2021 - 11.2021
Psychosocial Hazards Online Training
University of Southern Queensland
Creating Resilient Healthcare Teams Workshop
University of Southern Queensland
Mentally Healthy Workplaces
Workplace Health and Safety Queensland
Sexual Harassment Contact Officer Training
Queensland Human Rights Commission
Values Based Communication
BSBWHS417 - Rehab & Return to Work
Downs Group Training (DGT)
Graded assertiveness
Let's Talk - Mental Health Awareness
De-escalation Skills
Leads Self Essentials
Developing Emotional Intelligence
Senior certificate -
Urangan State High School
Professional Development
Darling Downs Health