Emily Pung
Centenary Heights,QLD
Overview
2
2
years of professional experience
Work History
Department Manager
McDonald's Restaurant
11.2023 - 02.2025
- Responsible for delivering outstanding QSC (Quality, Service and Cleanliness), sales, people practices and profit whilst on shift
- Responsible for maintaining high food safety standards and compliance
- Exercise confidence and composure under pressure and in difficult or escalated customer service scenarios.
- Resilient and adaptable to challenges in a fast paced environment with the ability to multitask whilst maintaining attention to detail and accuracy
- Supervise, train and mentor up to 20 employees to ensure adherence to restaurant operations and procedures in a fast paced environment
- Track employee hours, and inventory movements.
- Excel in every store position and regularly back up front-line staff.
- Work closely with team members to schedule breaks to meet state regulations.
- Schedule staff to establish adequate coverage during peak business hours.
- Proficient in cash handling including end of day deposits and safe counts
- Barista experience
Crew Member
McDonald's Restaurant
01.2023 - 11.2023
- Worked with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
Team Member
Woolworths Supermarket
11.2022 - 11.2023
- Maintain productive, efficient and safe approach to all tasks during shift
- Customer Service on Checkout, handling cash, operating POS
- Communicate efficiently to work well in a team environment
Education
Statement of Attainment - RSA - Responsible Service of Alcohol
Clear To Work
Online05-2025
Certificate - Food Safety Supervisor
McDonalds
Brisbane, QLD01-2024
Statement - Fire Safety
McDonalds Restaurants
Brisbane, QLD01-2024
Certificate - Provide First Aid
McDonalds Restaurants - Partner Provider
Toowoomba, QLD01-2024
High School Diploma -
Gunnedah High School
Gunnedah, NSW11-2023
Certificate III - Retail
Gunnedah High School
Gunnedah, NSW11-2023
Statement of Attainment - Construction
White Card
PCYC11-2022
Skills
- Exceptional Customer Service
- Quality Assurance, Compliance & Control
- Team Leadership
- Confident Cash Handling
- Communication & Negotiation
- Workflow optimisation and multi-tasking
Timeline
Department Manager
McDonald's Restaurant
11.2023 - 02.2025
Crew Member
McDonald's Restaurant
01.2023 - 11.2023
Team Member
Woolworths Supermarket
11.2022 - 11.2023
Statement of Attainment - RSA - Responsible Service of Alcohol
Clear To Work
Certificate - Food Safety Supervisor
McDonalds
Statement - Fire Safety
McDonalds Restaurants
Certificate - Provide First Aid
McDonalds Restaurants - Partner Provider
High School Diploma -
Gunnedah High School
Certificate III - Retail
Gunnedah High School
Statement of Attainment - Construction
White Card