Emily Pung
Centenary Heights,QLD
Overview
2
2
years of professional experience
Work History
Department Manager
McDonald's Restaurant
11.2023 - 02.2025
- Responsible for delivering outstanding QSC (Quality, Service and Cleanliness), sales, people practices and profit whilst on shift
- Responsible for maintaining high food safety standards and compliance
- Exercise confidence and composure under pressure and in difficult or escalated customer service scenarios.
- Resilient and adaptable to challenges in a fast paced environment with the ability to multitask whilst maintaining attention to detail and accuracy
- Supervise, train and mentor up to 20 employees to ensure adherence to restaurant operations and procedures in a fast paced environment
- Track employee hours, and inventory movements.
- Excel in every store position and regularly back up front-line staff.
- Work closely with team members to schedule breaks to meet state regulations.
- Schedule staff to establish adequate coverage during peak business hours.
- Proficient in cash handling including end of day deposits and safe counts
- Barista experience
Crew Member
McDonald's Restaurant
01.2023 - 11.2023
- Worked with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
Team Member
Woolworths Supermarket
11.2022 - 11.2023
- Maintain productive, efficient and safe approach to all tasks during shift
- Customer Service on Checkout, handling cash, operating POS
- Communicate efficiently to work well in a team environment
Education
Statement of Attainment - RSA - Responsible Service of Alcohol
Clear To Work
Online05-2025
Certificate - Food Safety Supervisor
McDonalds
Brisbane, QLD01-2024
Statement - Fire Safety
McDonalds Restaurants
Brisbane, QLD01-2024
Certificate - Provide First Aid
McDonalds Restaurants - Partner Provider
Toowoomba, QLD01-2024
High School Diploma -
Gunnedah High School
Gunnedah, NSW11-2023
Certificate III - Retail
Gunnedah High School
Gunnedah, NSW11-2023
Statement of Attainment - Construction
White Card
PCYC11-2022
Skills
- Exceptional Customer Service
- Quality Assurance, Compliance & Control
- Team Leadership
- Confident Cash Handling
- Communication & Negotiation
- Workflow optimisation and multi-tasking
Timeline
Department Manager
McDonald's Restaurant
11.2023 - 02.2025
Crew Member
McDonald's Restaurant
01.2023 - 11.2023
Team Member
Woolworths Supermarket
11.2022 - 11.2023
Statement of Attainment - RSA - Responsible Service of Alcohol
Clear To Work
Certificate - Food Safety Supervisor
McDonalds
Statement - Fire Safety
McDonalds Restaurants
Certificate - Provide First Aid
McDonalds Restaurants - Partner Provider
High School Diploma -
Gunnedah High School
Certificate III - Retail
Gunnedah High School
Statement of Attainment - Construction
White Card
Similar Profiles
Rafael LopezRafael Lopez
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Jose Carrillo-AlvaradoJose Carrillo-Alvarado
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Luz Gonzales BernalLuz Gonzales Bernal
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Brian PotterBrian Potter
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Lavinia CumpanasLavinia Cumpanas
Support Worker at Evergreen Daily SupportsSupport Worker at Evergreen Daily Supports