Summary
Work History
Education
Skills
Timeline
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Emily Raymond

Emily Raymond

Woodbine,NSW

Summary

I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

I feel Motivated to learn, grow and excel in every aspect of myself and I am excited to transfer my skills and knowledge into a new environment which i hope can offer me support and opportunity for growth.

I have a lot of hobbies some of which include camping, fishing, interior decorating, organising, home improvements, gardening, cooking and travelling.

Work History

Product Quality Manager

McDonald's
Minto, NSW
05.2022 - Current
  • Determined quality department standards, practices and procedures.
  • cohesively monitored stock loss and causes.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • observe and coach in kitchen procedures.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

People Department Manager

McDonald's
Minto, NSW
02.2021 - Current
  • Facilitated onboarding sessions and on-the-job training for new hires.
  • Organized and led staff orientation programs and training.
  • Coordinated with senior leadership (crew coach teams)
  • Implemented performance review and motivational strategies.
  • Recruiting for over 120 people in 12 months, including visa employees.
  • Filing all legal and non legal documents for all restaurant employees.
  • Holding meetings for teams within the restaurant to promote communications and employee accountability.
  • sought over safety within the store - looking after a team of employees who look for safety opportunities and personally action them.

Shift Manager

McDonald's
Minto, NSW
06.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Crew Trainer

McDonald's
Minto, NSW
08.2018 - Current
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve results.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.

crew person

Minto
11.2016 - Current
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

SCHOOL+ Hospitality VET Course -

Robert Townson High School
Raby, NSW

Skills

  • Detail cleaning, and managing cleaning tasks
  • Recruiting according to business needs
  • Customer service
  • Dispute resolution
  • Various admin tasks
  • Using various technologies and platform
  • Daily cash handling
  • People organization
  • Preparation
  • Time management
  • Setting team goals
  • Following up on individuals
  • Leading by example
  • Teamwork
  • Ensuring food safety
  • Troubleshooting
  • Problem solving
  • Product knowledge,
  • Ensuring profitability
  • Meeting various targets
  • Communication
  • Cleaning detail and organizing
  • Safety management
  • Compliance
  • Leading large teams of people ensuring they are focused and thriving
  • Previously had rsa/ rcg
  • First aid trained
  • Fire training

Timeline

Product Quality Manager

McDonald's
05.2022 - Current

People Department Manager

McDonald's
02.2021 - Current

Shift Manager

McDonald's
06.2020 - Current

Crew Trainer

McDonald's
08.2018 - Current

crew person

Minto
11.2016 - Current

SCHOOL+ Hospitality VET Course -

Robert Townson High School

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Emily Raymond