Excel
Hi, I’m
Emily Richardson
Minden,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
years of professional experience
Work History
Old Fernvale Bakery CafeFernvale, QLD
Hospitality Waitress
02.2019 - 08.2019
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Met with chef to review daily specials and menu changes.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Sole TraderBrisbane, QLD
Disability Support
09.2019 - 08.2020
Job overview
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Prepared nutritious meals to meet individual dietary needs for clients.
Angels On DutyIpswich, QLD
Disability Support Worker
08.2020 - 12.2023
Job overview
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Managed caseload to satisfy multiple patients with diverse needs.
- Adhered to company requirements for patient interactions and care standards.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Conducted in-home visits to provide supportive services.
- Assisted client's with Mental Health and High Complex needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Angels On DutyIpswich, QLD
Administrative Assistant
12.2023 - Current
Job overview
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Liaised between clients and vendors and maintained effective lines of communication.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed strategies to streamline and improve office procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted development and implementation of new administrative procedures.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
TAFE QueenslandToowoomba, QLD
Certificate IV from Disability
12.2022
TAFE Queensland - Springfield QLD, AUSpringfield
Certificate III from Individual Support (Disability)
12.2020
Faith Lutheran CollegePlainland, QLD
High School Diploma
11.2019
Skills
- Reception oversight
- Document conversion
- Account Investigation
- Office Equipment Operation
- Spreadsheet tracking
- Documentation And Reporting
- Document Management
- Appointment Scheduling
- Microsoft Excel
- Data Management
- Meeting Note Taking
- File Organization
- Administrative Support
- Document and File Management
- Computer Skills
- Relationship Building
References
Sam Battye
Service Coorindator
0405 218 207
Carmel Sanders
Lifestyle Coordinator/Admin
0418 478 925
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programsWork from home optionSoftware
Word
Microsoft Office 360
Timeline
Administrative Assistant
Angels On Duty
12.2023 - Current
Disability Support Worker
Angels On Duty
08.2020 - 12.2023
Disability Support
Sole Trader
09.2019 - 08.2020
Hospitality Waitress
Old Fernvale Bakery Cafe
02.2019 - 08.2019
TAFE Queensland
Certificate IV from Disability
TAFE Queensland - Springfield QLD, AU
Certificate III from Individual Support (Disability)
Faith Lutheran College
High School Diploma