Emily Ross
Doncaster East,VIC
Summary
Experienced Lifeguard skilled at observing patrons swimming in the pool while upholding safety protocols. Strong team player with excellent communication skills and instruction abilities. Highly motivated employee with a desire to take on new challenges whilst maintaining a strong work ethic and demonstrating exceptional interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pool Lifeguard
Maroondah City Council
03.2023 - Current
- Experienced and dedicated Pool Lifeguard and Beach Lifesaver, bringing forth valuable experience and a passion for keeping swimmers safe
- Friendly student available for weekend, evening, and holiday shifts plus further hours after graduation in November
- Observant and professional, with an understanding of the important nature of this job
- Customer-focused professional with a proven track record in delivering exceptional service to customers
- Proficient in handling various customer inquiries, resolving concerns, and ensuring customer satisfaction
- Strong interpersonal and communication skills with a keen ability to empathize and understand customer needs.
Beach Lifesaver
Woolamai Beach SLSC
Phillip Island, VIC
12.2021 - Current
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Patrolled the beach to check on beachgoers and identify unauthorized activities, such as alcohol use.
- Responded promptly to emergencies on the beach and in water and administered first aid.
- Educated swimmers on safety requirements and enforced strict rules to protect beachgoers.
- Assisted in training nippers, teaching water safety and enhancing lifesaving skills.
- Promoted guest satisfaction by offering support and helping with location or facility questions.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
Retail Assistant
Rebel Sport
Doncaster
11.2021 - Current
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions
- Folded and arranged merchandise in attractive displays to drive sales
- Actively engaged customers to provide general assistance and information on store merchandise
- Assisted customers with prompt and polite support in person and via telephone
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Tracked down hard-to-find merchandise at diverse locations
- Knowledge of retail operations, including handling cash transactions, processing payments, and managing inventory.
Pool Lifeguard
Aquarena Aquatic Leisure Centre
Lower Templestowe
08.2022 - 01.2023
- Supervised swimmers and carefully enforced swimming facility policies and guidelines to ensure swimmer safety
- Conducted daily checks on swimming areas and equipment to maintain safety and good condition
- Attended regular staff meetings and training days to maintain proficiency
- Administered first aid in response to situations
- Worked well with co-workers
- Served as a dedicated and vigilant lifeguard at Aquarena aquatic facilities.
Crew Member
Mcdonald's restaurant
Doncaster East
03.2020 - 01.2022
- Collected payments, took orders, and prepared meals
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru, and cafe
- Accurately operated cash register to process customer payments
- Worked well with teammates and accepted coaching from management team
- Produced barista coffee
- Problem-solving, multitasking, as well as quick and adaptable thinking.
Education
Year 12, VCE -
East Doncaster Secondary College
VIC11-2023
Skills
- Customer Service
- Critical thinking
- First Aid Administration
- Radio Equipment Operations
- Safety awareness
- Teamwork
- Time management
Accomplishments
- Gold House Captain at St Peter and Pauls Primary School (2017)
- Coaches Award at St Peter and Pauls Primary School (2018 & 2019)
- Coaches Award at Bulleen Boomers Basketball Club (2017, 2018 & 2019)
- Most Valuable Player at East Doncaster Netball Club (2019)
- Selected to be in the Indoor Netball State team to represent Victoria in Queensland (Toowoomba) (2019)
- 78 Volunteer patrol hours at Woolamai Beach SLSC (2020)
- Selected to participate in the U18 leadership development camp at Somers Beach (2021/2022 season)
- Course Coordinator for 50 children completing their Surf Rescue Certificate at Woolamai Beach SLSC (2022 and 2023)
- Group leader and Education instructor on Woolamai Beach SLSC bronze camps (2022,2023)
- 137 volunteer patrol hours at Woolamai Beach SLSC (2023)
- Selected to be a part of the Bass District lifesaving development camp at Waratah Beach SLSC (2023) and a leader on the camp (2024)
Certification
- Bronze Medallion (12/2021)
- Inflatable Rescue Boat Crew (03/2022)
- Training Officer Certificate (06/2022)
- HLTAID010, Provide basic emergency life support (01/2023)
- HLTAID015, Provide advanced resuscitation and oxygen therapy (01/2023)
- Pool Lifeguard Certificate (07/2023)
- HLTAID011, Provide first aid (07/2023)
- HLTAID009, Provide cardiopulmonary resuscitation (07/2023)
References
References available upon request.
Timeline
Pool Lifeguard
Maroondah City Council
03.2023 - Current
Pool Lifeguard
Aquarena Aquatic Leisure Centre
08.2022 - 01.2023
Beach Lifesaver
Woolamai Beach SLSC
12.2021 - Current
Retail Assistant
Rebel Sport
11.2021 - Current
Crew Member
Mcdonald's restaurant
03.2020 - 01.2022
Year 12, VCE -
East Doncaster Secondary College
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