Emily Russell

Murray Medical hired me on a full-time basis initially as a receptionist, after 12 months I was given the opportunity to fill the role as the Reception Supervisor on a part-time basis. 4 month later I was offered the promotion to Medical Secretary, this required me to be trained and able to manage the department within 1 month. Since taking on the position I have trained 3 co-workers, who now work together as a team. In addition to this, I have liaised with my manager to implement money and time saving strategies, such as reducing our outgoing postage.

This is a very fast-paced job where you must be able to multi-task and work well in a team while triaging the importance of each job.

Some of the main roles include:

-Importing, exporting and requesting patient records.

-Scheduling of appointments.

-Having a complete understanding of all types of referrals and uploading referral templates to the BestPractice Software.

-Understanding the procedures surrounding prescriptions, inclusive of obtaining authority for Schedule 8 Medicines and CBD/LGP.

-Assisting hospitals, specialists, pharmacists, funeral homes and aged care homes with patient queries while taking into account patient confidentiality.

-An understanding of the Medicare Benefit Scheme.

-Providing the most genuine care for each patients individual needs.

Red Rooster helped initiate my working life by teaching me customer service techniques and how to work in a fast-paced environment.

This role required me to take orders and payments, prepare meals, ensure customer satisfaction and the stores cleanliness.