Emily Tan
Tamworth,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Willingness to learn and continue to develop new skills.
Overview
8
8
years of professional experience
Work History
Support Worker
Challenge Community Services
Tamworth, NSW
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
- Utilized evidence-based practices to provide effective interventions for clients.
Office Administrator
Kaytering Supplies
Tamworth, NSW
06.2020 - 01.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Night Stocker
Woolworths Supermarket
Tamworth, NSW
02.2020 - 06.2020
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
Merchandiser
Buttercup
Tamworth, NSW
12.2017 - 11.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Laborer / Knife Hand
Teys Brothers Meat Works
Tamworth, NSW
01.2016 - 12.2017
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Education
Certificate III - Meat Processing
Response
Tamworth, NSW11.2017
Certificate II - Meat Processing
Response
Tamworth, NSW12.2016
High School Certificate -
McCarthy Catholic College
Tamworth, NSW12.2015
Certificate II - Commercial Cookery
Tafe
Tamworth, NSW10.2014
Skills
- Confidentiality and Privacy
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Skill Development
- Community Integration
- Budgeting and financial management
- Troubleshooting
- Client Advocacy
- Emergency response training
- Life Skills Development
- Emotional Support
- Health and safety awareness
- Daily living support
Timeline
Support Worker
Challenge Community Services
01.2021 - Current
Office Administrator
Kaytering Supplies
06.2020 - 01.2021
Night Stocker
Woolworths Supermarket
02.2020 - 06.2020
Merchandiser
Buttercup
12.2017 - 11.2019
Laborer / Knife Hand
Teys Brothers Meat Works
01.2016 - 12.2017
Certificate III - Meat Processing
Response
Certificate II - Meat Processing
Response
High School Certificate -
McCarthy Catholic College
Certificate II - Commercial Cookery
Tafe