Emily Veivers

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Prepared and served high-quality espresso beverages to meet customer preferences.
• Maintained cleanliness of work area and equipment, adhering to health and safety standards.

• Opening and closing of the business

• Staff supervision and training

• Cash handling, stock control and cash register reconciliations

• Short order cook and caterer

• Learned stock control, stock ordering and end of shift financial reconciliations

• Led team strategies to enhance on-field performance and cohesion.
• Mentored junior players to develop skills and improve game understanding.
• Analyzed opponent tactics to inform strategic gameplay adjustments during matches.
• Collaborated with coaching staff to design training programs focused on player development.
• Promoted team culture through community engagement initiatives and outreach activities.
• Evaluated individual player performance metrics to guide personal improvement plans.
• Represented the club professionally at public events, media interviews, and sponsorship engagements.
• Achieved consistent winning records through effective leadership, teamwork, and strong communication skills.
• Served as a role model for younger players by exemplifying sportsmanship, integrity, and dedication both on and off the field.
• Set a high standard for discipline and professionalism both on and off the field, instilling a sense of responsibility in fellow players.
• Contributed to the development of a strong club culture by embracing and embodying core values such as teamwork, respect, and dedication.
• Assisted in organizing club fundraisers and community outreach initiatives that increased engagement among local residents and businesses.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Managing, organising staff and assisting with the unloading of shipping containers in accordance with predetermined timelines and required time frames. Operating a forklift within strict Workplace, Health and Safety guidelines

• Site management and ensuring all company requirements and objectives are met to specific standards

• Obtained a forklift licence

• Commenced as a general labourer, but progressed to site manager within three months

• Nil breaches of strict company policies, procedures and workplace health and safety standards, whilst meeting all KPI’s and set goals

• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.

• Supervised daily cleaning operations to ensure adherence to safety and quality standards.
• Trained and mentored staff on effective cleaning techniques and equipment usage.
• Developed and implemented efficient cleaning schedules to optimize team productivity.
• Monitored inventory levels of cleaning supplies and placed orders as needed.

• Increased client satisfaction levels

• Increased cleaning contractors’ performance outputs

• Defused contentious issues that occurred between centre management and cleaning contractors, thereby retaining and renewing all management contracts under my area of responsibility

• Delivered exceptional customer service to enhance guest satisfaction and loyalty.
• Assisted in training new staff on operational procedures and best practices.
• Coordinated event setups, ensuring timely execution and adherence to client specifications.
• Managed inventory levels, optimizing stock availability for seamless operations.
• Implemented process improvements that increased efficiency in daily service functions.
• Trained new staff members on proper customer service and hospitality policies.

• Trained and mentored junior staff on customer service best practices.
• Streamlined daily operations to enhance guest satisfaction and service efficiency.
• Managed inventory levels, ensuring timely restocking of supplies and equipment.
• Developed training materials to improve onboarding processes for new hires.
• Coordinated with kitchen staff to ensure timely order fulfillment during peak hours.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.