Emily Wilkens
Melbourne, Reservoir,VIC
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
6
6
years of professional experience
Work History
Visitor Host, Volunteer
Zoos Victoria
06.2024 - Current
- Greet visitors and make them feel welcome
- Circulate around Melbourne Zoo’s precincts ready to be of assistance
- Support the Visitor Excellence team and provide excellent customer service
- Assist visitors in planning their visit by recommending experiences, services, activities and exhibits that meet their needs and interests
- Assist in helping visitors with wayfinding around the Zoo
- Help fight extinction by advocating for our conservation campaigns to visitors
Kitchen Hand
Hearty Health
11.2021 - 08.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Assistant Dog Groomer
Pawfect Pet Salon
05.2021 - 01.2023
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
- Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Crew Member
McDonald's
02.2020 - 07.2021
- Worked front counter, and other areas.
- Cleaned and maintained all areas of the restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Work Experience
Greencross Vets
11.2018 - 11.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
II ANIMAL STUDIES
Kangan Institute
Broadmeadows, VIC01.2021
High School Diploma -
Coburg High School
Coburg, VIC12.2020
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Exceptional communication
- Greeting guests
Awards
Excellence Award - Coburg High School 2017
References
Kevin Geary, Head Chef Hearty Health, 0439 369 827
Timeline
Visitor Host, Volunteer
Zoos Victoria
06.2024 - Current
Kitchen Hand
Hearty Health
11.2021 - 08.2023
Assistant Dog Groomer
Pawfect Pet Salon
05.2021 - 01.2023
Crew Member
McDonald's
02.2020 - 07.2021
Work Experience
Greencross Vets
11.2018 - 11.2018
II ANIMAL STUDIES
Kangan Institute
High School Diploma -
Coburg High School
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