Emily Rose Campbell
Orange
Summary
I am a mother 4 children engaged to a wonderful man looking to re enter the workforce. My previous jobs have been but not limited to - working in age care and disability since 2016 in an age care facility and also community care. I have also done casual cleaning jobs from the age of 14 up until now, this included end of lease cleans and brand new buildings just to name a short few. I believe that I would be a great contribute to this position. Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success. Having a good understanding of multiple positions from past jobs. I believe that i am a motivated team member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Age Care and Disability Worker
UPA
01.2016 - Current
- Working in age care and disability in an age care facility and community care
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed routine wound care and dressing changes on schedule.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Funeral Director
Local Funeral Home.
06.2024 - 01.2025
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Communicated with insurance companies to secure death benefits for payment of services.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Casual Cleaner
Di Madz Cleaning Services.
01.2014 - 04.2019
- Casual cleaning jobs including end of lease cleans and brand new buildings
- Markings of broken or damaged objects in houses when newly built.
- Working with clients to get the results they wanted.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
Certificate 111 - individual support and ageing
Octec Limited
Orange, NSW01-2016
certificate 11 - hairdressing
Skills
- Effective Cleaning Techniques
- One-on-One Assistance
- Elder Care
- Personalized Disability Care
- Patient-Centered Dementia Care
- Skilled in Hairdressing Techniques
- Judicial Officer
Certification
- Certificate III in Individual Support and Ageing.
- Certificate II in Hairdressing.
Additional Information
I am a very bubbly outgoing person and put everything I have into the tasks that I am doing. I am not afraid to ask for help if needed and love being able to help out whenever I am able to. I am confident that I am a great candidate for this position and can navigate the challenges of this role.
Vaccination Status
Double Phizar vaccinated
References.
Fiona Nancarrow - 0437 990 645. Professional.
Casey Crockford - 0458 728 568. Professional.
Kerry Smith. 0403 262 416/ Professional.
Judy Dyer - 0439 044 140. Personal.
Timeline
Funeral Director
Local Funeral Home.
06.2024 - 01.2025
Age Care and Disability Worker
UPA
01.2016 - Current
Casual Cleaner
Di Madz Cleaning Services.
01.2014 - 04.2019
certificate 11 - hairdressing
Certificate 111 - individual support and ageing
Octec Limited
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