Emily Young
Melbourne,VIC
Summary
Contagiously passionate and energetic hospitality professional with a proven track record of excellence in operations management and guest experience enhancement. Known for infusing personality into leadership style and fostering a dynamic and positive work culture. A natural leader with exceptional communication skills and a hands-on approach to management. Excited about the opportunity to leverage expertise in driving optimal performance and fostering a culture of excellence at Novotel & Ibis Styles Melbourne Airport.
I have spent my entire career delivering customer service excellence in the hospitality industry, spending 13 rewarding years developing my skills at crown. I have received many commendations and awards for my relentless positive attitude towards all aspects of life and outstanding service. I have learned many things that I am eager and excited to share with Novotel & ibis Styles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Table Games Area Manager & Dealer Mentor
Crown Resorts Melbourne
01.2019 - 01.2024
- Manage a team of 6 to 12 dealers, providing support for career progression, performance improvement, and roster management
- Oversee operations for 8 to 16 tables, ensuring accurate record-keeping, coaching, and customer service excellence
- Spearheaded initiatives such as a soft plastic recycling project, demonstrating proactive environmental awareness and leadership
- Prompt customer complaint resolution.
- Yield management.
- Ensured compliance with gaming regulations and laws.
- Monitored game activity to ensure fairness of play.
- Conducted daily audits of chip inventory, cashiering, and promotions.
- Facilitate recruitment, training, coaching and development for trainee dealers, address diverse challenges and foster culture of continuous improvement.
- Prepared, completed and submit traineeship documentation to RTO accordingly.
- Created training material to promote policy and procedural changes, updates and reminders.
- Work autonomously and within small team.
Table Games Dealer & Dealer Coach
Crown Resorts Melbourne
01.2011 - 01.2019
- Executed table games operations with precision and professionalism, ensuring a superior customer experience.
- Provided personalized coaching and development for table games dealers, contributing to their professional growth and success.
Skills
- Leadership and Team Building
- Customer Engagement
- Guest Experience Enhancement
- Revenue Generation
- Cost Management
- Business Development
- Communication and Interpersonal Skills
- Adaptability and Creativity
- Staff Training and Development
Certification
- RSA, RSG - Advanced
- Hospitality Cert IV
- Mental Health First Aid
- First Aid
Timeline
Table Games Area Manager & Dealer Mentor
Crown Resorts Melbourne
01.2019 - 01.2024
Table Games Dealer & Dealer Coach
Crown Resorts Melbourne
01.2011 - 01.2019
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