Emma Allan
Coodanup,WA
Summary
Motivated first-year psychology student with a solid foundation in customer service, currently thriving at Coles in fast-paced environments. Actively seeking casual work opportunities that provide valuable real-world experience while contributing to a dynamic team. Eager to apply strong interpersonal skills and a commitment to excellence in new challenges. Prepared to learn and grow, bringing enthusiasm and a proactive approach to every task.
Overview
5
5
years of professional experience
Work History
Customer Fulfilment Team Member
Coles Online
07.2025 - Current
- Fulfilled online grocery orders by accurately picking and packing items to meet operational targets in a dynamic environment.
- Facilitated customer satisfaction through professional service and effective handling of inquiries both in-person and over the phone.
- Collaborated with team to fulfill online orders accurately and efficiently.
- Operated warehouse management systems to track inventory levels and ensure product availability.
- Follow food safety, hygiene and workplace health and safety procedures at all times.
- Maintain accurate records of orders and report issues to supervisors promptly.
- Work both independently and as part of a team to meet deadlines and KPIs.
School Aged Care Educator
Fun-A-Rama
08.2023 - 07.2025
- Greeted children and families and managed sign-in/sign-out records in line with duty of care requirements.
- Supported primary school-aged children in before and after school care, ensuring a safe and welcoming environment.
- Assisted with activities that encouraged positive behaviour, social interaction and inclusion.
- Followed organisational policies, procedures and child safety standards, maintaining confidentiality and professionalism.
- Communicated clearly and respectfully with parents, carers and colleagues about children’s needs and daily activities.
- Designed engaging lesson plans to facilitate interactive learning experiences.
- Implemented classroom management strategies to foster a positive learning environment.
Retail Assistant
Woolworths
01.2022 - 08.2023
- Delivered consistent customer service in a busy retail environment, greeting customers and responding to enquiries.
- Assisted customers with product location and information, resolving basic issues on the spot.
- Operated point-of-sale systems and processed transactions accurately.
- Helped maintain store presentation, stock levels and a clean, organised front-of-house area.
- Worked collaboratively with team members to meet store standards and timeframes.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Crew Member
Mcdonalds
Secret Harbour, WA
04.2021 - 01.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment efficiently, maintaining safety and quality standards during food preparation.
- Trained new crew members on operational procedures and customer service best practices.
- Assisted in inventory management, ensuring stock levels met demand and minimising waste.
Education
Psychology
Curtin University
Perth, WA2029
UniReady Enabling Program - undefined
Curtin University
01-2025
Certificate IV in Preparation for Health & Nursing Studies - undefined
Health Science Hub
01-2023
Western Australian Certificate of Education (WACE) - undefined
Safety Bay Senior Highschool
01-2023
Certificate III in Health Services Assistance (HLT33115) - undefined
Health Science Hub
01-2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Relationship building
- Classroom management
- Patience and empathy
- Time management capabilities
- Customer assistance
- Multitasking and organisation
- Telephone skills
- Data entry
Timeline
Customer Fulfilment Team Member
Coles Online
07.2025 - Current
School Aged Care Educator
Fun-A-Rama
08.2023 - 07.2025
Retail Assistant
Woolworths
01.2022 - 08.2023
Crew Member
Mcdonalds
04.2021 - 01.2022
UniReady Enabling Program - undefined
Curtin University
Certificate IV in Preparation for Health & Nursing Studies - undefined
Health Science Hub
Western Australian Certificate of Education (WACE) - undefined
Safety Bay Senior Highschool
Certificate III in Health Services Assistance (HLT33115) - undefined
Health Science Hub
Psychology
Curtin University