Summary
Overview
Work History
Education
Skills
Timeline
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Emma Ballenger

Montmorency,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Personal Assistant

Priority Networking
02.2017 - 03.2018
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.

Sales Associate

Country Road
03.2015 - 03.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Store Manager

Williams-Sonoma
03.2001 - 10.2004
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

Bachelor of Arts - Psychology

Ohio State University
Columbus Ohio
12.2000

Skills

  • Personal Correspondence
  • Client Relations
  • Attention to Detail
  • Scheduling
  • Dedicated Team Player
  • Customer Service
  • Guest Relations
  • Time Management

Timeline

Personal Assistant

Priority Networking
02.2017 - 03.2018

Sales Associate

Country Road
03.2015 - 03.2017

Store Manager

Williams-Sonoma
03.2001 - 10.2004

Bachelor of Arts - Psychology

Ohio State University

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Emma Ballenger