Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Beesley

Paradise,South Australia

Summary

Responsible Animal Caretaker skilled in bathing and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Attendant

Drakes Supermarkets
04.2021 - 08.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Assistant Dog Trainer (Volunteering)

RSPCA
04.2021 - 01.2022
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Watched dogs for triggers, signs of aggression and pack behaviours to formulate possible solutions.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Maintained clean training arena for group classes.
  • Observed dogs in various settings to determine behavioural concerns and problems.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Monitored animal health, attention and behaviour during training sessions.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Observed animals closely to understand individual needs and behaviours.

Animal Attendant

Paws N Play
01.2022 - 04.2022
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.


Game Master

Adventure Rooms Adelaide
09.2022 - 06.2023
  • Watched guests closely to maintain current understanding of gameplay.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Explained company policies, game rules and safety requirements.
  • Kept game rooms clean and neat for next guests.
  • Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.


Dog Bather

PetStock
09.2023 - Current
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Welcomed customers upon arrival and ushered pets to holding kennels
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Carefully clipped nails, using gentle approach for anxious pets.
  • Monitored animals for behavioural problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Education

Certificate III - Companion Animal Services

TAFE SA
Gilles Plains, SA
07.2020

Skills

  • Clear and Effective Communication
  • Customer Service
  • Honest and Dependable
  • Animal Care
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Customer Communication
  • Relationship Building
  • Animal Observations
  • Human and Animal Safety
  • Infection Control
  • Pet Handling

Certification

Valid RSA Certificate - 2020


First Aid Certificate - 2019

Timeline

Dog Bather

PetStock
09.2023 - Current

Game Master

Adventure Rooms Adelaide
09.2022 - 06.2023

Animal Attendant

Paws N Play
01.2022 - 04.2022

Customer Service Attendant

Drakes Supermarkets
04.2021 - 08.2022

Assistant Dog Trainer (Volunteering)

RSPCA
04.2021 - 01.2022

Certificate III - Companion Animal Services

TAFE SA

Similar Profiles

CREATE PROFILE
Emma Beesley