Emma Burns

• Monitor and regulate vehicles, pedestrians, and machinery to prevent accidents and ensure smooth operations
• Set up and maintain traffic control devices such as cones, signs, and barriers according to safety protocols and traffic management plans
• Communicate clearly and effectively with drivers, workers, and other team members using hand signals, radios, or other communication tools
• Ensure compliance with all traffic laws, safety standards, and environmental regulations
• Report any issues or hazards to the site supervisor or appropriate authorities in a timely manner

• Makeup Artist:
• Extensive Makeup & Brow Expertise: Over 4 years of experience in providing makeup applications for various events, including weddings, photo shoots, and everyday glam
• Brand Experience: Worked with high-end beauty brands, such as MAC Cosmetics, Benefit, and BPerfect, delivering professional makeup and brow services in-store and at special events
• Brow Shaping & Design: Skilled in brow shaping, tinting, and grooming to enhance facial features and create polished, symmetrical brows for clients.
• Expert Makeup Techniques: Proficient in various makeup applications based on client preferences.
• Client Consultations & Personalization: Strong ability to assess client needs, providing personalized beauty advice and customized makeup looks tailored to individual styles.
• On-Trend Knowledge: Continuously updated on the latest beauty trends, tools, and products to ensure the best recommendations and results for clients.
• Excellent Customer Service: Known for delivering exceptional customer experiences, ensuring clients leave satisfied and confident in their look.

Store Supervisor:

• Team Leadership & Management: Supervised a team of makeup artists and sales associates, ensuring smooth daily operations and high levels of customer satisfaction.

• Training & Development: Provided ongoing training and mentorship to team members on makeup techniques, customer service, and product knowledge to maintain brand standards.

• Inventory & Stock Management: Managedinventory levels, ensuring that makeup products and tools were always in stock, organized, and displayed attractively.

• Sales & Upselling: Focused on achieving sales targets by effectively upselling makeup products and services to clients, based on their individual needs and preferences.

• Operational Efficiency: Oversaw store operations, including scheduling, opening/closing procedures, and maintaining a clean, organized, and professional environment.

• Problem Solving & Conflict Resolution: Addressed customer concerns, handled product inquiries, and resolved issues efficiently to maintain customer loyalty and satisfaction.

• Performance Monitoring & Reporting: Monitored sales performance and provided regular reports to senior management, identifying areas for improvement and developing strategies to boost sales.

• Collaboration & Teamwork: Worked closely with management and other team members to ensure cohesive operations and a positive, supportive work environment

• Provide a luxury experience for all customers, reflective of the brands premium standards
• Faultless service throughout beauty treatments for optimum levels of customer satisfaction
• Upselling and link selling to meet weekly/monthly targets
• Scheduling employee rotas
• Ensuring extensive product knowledge through company training as well as personal learning
• Launched Benefit Brow Bar on counter - organising appointments and new clients as well as ensuring sales targets were met through peak sales time
• Ability to confidently liaise with management to ensure all documents are up to date and accurate
• Planned and executed events on counter for new product launches, brand sales and to increase attraction to the brand
• Facilitated and delivered training to new members of staff E.g product and brow training knowledge

• Provided service with a smile, offering courteous, helpful advice to best-meet customer needs
• Met customers and offered assistance with selecting merchandise, finding their desired clothes and accessories, and completing purchases
• Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation
• Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions

• Liaising with clients alongside the co-ordinator to ensure their expectations of the prospective event were met to a high standard
• Aiding with planning and executing events, from corporate meetings to wedding parties
• Solicited feedback from clients to assess event success and uncover opportunities for improvement
• Coordinated accessory and table-dressing hire for weddings and parties
• Assessed individual customer needs and recommended event packages to suit
• Registered and briefed attendees on event schedules
• Managed large-scale events from initial planning to successful completion
• Greet and welcome visitors, clients, and guests in a friendly and professional manner
• Answer and direct phone calls, take messages, and handle inquiries
• Manage appointment scheduling and coordinate meeting room bookings
• Maintain an organized reception area, ensuring a clean and welcoming environment
• Provide administrative support, including data entry, filing, and document management