Emma Chung
Edmonton,QLD
Summary
Dynamic retail professional with extensive experience at Mitre 10 Smithfield, excelling in customer relationship management and point of sale operations. Proven track record in enhancing team performance and achieving sales goals through effective communication and attention to detail. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
23
23
years of professional experience
Work History
Sales Assistant
Total tools Cairns
Cairns, Qld
07.2021 - Current
- Provided excellent customer service to clients in person and over the phone.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers in selecting tools and equipment to meet their needs.
- Answered incoming telephone calls to provide store, products and services information.
- Managed cash register transactions accurately and efficiently.
- Processed sales transactions accurately and efficiently at the point of sale.
- Performed regular price checks to ensure competitive pricing.
- Replenished merchandise on shelves throughout the day.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
Hardware Supervisor
Cairns Hardware Smithfield
Smithfield, Qld
06.2018 - 12.2019
- Supervised daily operations of hardware department to ensure efficient workflow.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints, promoting a positive shopping experience.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted customers with product selection and provided knowledgeable support.
- Used Point of Sale register system to complete transactions.
Retail Store Manager
Mitre 10 Smithfield
Smithfield, Qld
02.2004 - 02.2012
- Managed daily store operations and maintained high standards of customer service.
- Led team training sessions to enhance product knowledge and sales techniques.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Executed merchandising strategies to support store sales growth.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Delegated work to staff, setting priorities and goals.
Education
Retail Management Certification
Cairns, QldGrade 12 Certificate
Port Moresby , PNGSkills
- Point of sale
- Customer relations management
- Effective communication
- Attention to detail
- Cash register operation
- Task prioritization
- Product return processes
- Processing payments
- Cash handling
- Team support and assistance
- Point of sale operation
- Upselling strategies
- Customer relations management
- Inventory quality control
- Customer assistance
- Point of sale systems
- Meeting sales goals
References
References available upon request.
Timeline
Sales Assistant
Total tools Cairns
07.2021 - Current
Hardware Supervisor
Cairns Hardware Smithfield
06.2018 - 12.2019
Retail Store Manager
Mitre 10 Smithfield
02.2004 - 02.2012
Retail Management Certification
Grade 12 Certificate