Summary
Overview
Work History
Education
Skills
Certification
Work Experience
Extra Curricular Activities
Further Information
Employer Reference
Character Reference
Timeline
Generic

Ebony Usher

Moorabbin,VIC

Summary

Highly motivated customer service and retail professional with proven success in fast-paced environments. Experienced in customer relations, point-of-sale operations, stock control, and many more. Known for strong organizational skills, a proactive work ethic, and a commitment to business, first aid, and traffic management.

I am passionate about delivering high-quality service. fostering teamwork, and adapting to new challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Assistant

Bakers Delight
Hampton, Vic
07.2022 - Current
  • Bakers Delight Hampton raised over $23,000 for the BCNA foundation and became first nationwide in 2024.
  • Fundraising
  • Book orders, Uber Eats, and over-the-phone orders.
  • Banking
  • Money Handling
  • Communication with Customers.
  • Stocktake
  • Following Safety Procedures
  • Maintaining cleanliness

Customer Service

KFC
Burnley, Vic
02.2019 - 12.2020
  • Food preparation
  • Drive-thru / Front / Uber Eats
  • Equipment operation
  • Stocking and organizing to ensure a smooth workflow
  • Accurately processing customer transactions, and managing cash drawers
  • Maintaining clean and presentable areas, including restrooms and dining areas
  • Ensuing orders are prepared and delivered correctly, and efficiently
  • Resolved customer service issues quickly and effectively
  • Training new employees.

Babysitter

Family/Friends
06.2016 - 02.2019
  • Constantly supervise the children, whether they are playing, eating, or sleeping
  • Cared for children of various ages and assisted with feeding, dressing and daily activities
  • Organising
  • Monitored children's health and safety, administering basic first aid if needed
  • Communicated effectively with parents, providing regular updates
  • Problem-solving

Stablehand

Ciaron Maher
Caulfield , Vic
09.2017 - 01.2018
  • Clean and maintain stables, and training equipment
  • Fed and watered horses according to individual dietary needs
  • Brushed and groomed
  • Ensuring a safe environment for horses and staff

Education

High School Diploma -

Swinburne Senior Secondary College
505 Burwood Road, Hawthorn Victoria 3122
12-2019

Skills

  • Customer service
  • Point of sale
  • Visual merchandising
  • Team collaboration
  • Communication with customers
  • Banking and money handling
  • Merchandising
  • Fundraising strategies
  • Problem solving
  • Maintaining cleanliness and organization
  • Equipment operation
  • Point of sale operation
  • Cash handling
  • Team building
  • Meeting sales goals

Certification

2018 - 2019

  • CERTIFICATE III IN SCREEN AND MEDIA (CUA31015)

2024

  • PROVIDE FIRST AID (HLTAID011)
  • PROVIDE BASIC EMERGENCY LIFE SUPPORT (HLTAID010)
  • PROVIDE CARDIOPULMONARY RESUSCITATION (HLTAID009)
  • PREPARE TO WORK SAFELY IN THE CONSTRUCTION INDUSTRY (CPCWHS1001)
  • IMPLEMENT TRAFFIC MANAGEMENT PLANS (RIIWHS302E)
  • CONTROL TRAFFIC WITH STOP-SLOW BAT(RIIWHS205E)
  • CERTIFICATE III IN BUSINESS (BSB30120)

Work Experience

June 2012 – July 2012

Ranger for horses in El Questro, WA

  • Feed
  • Brushed and groomed
  • Lead them to their stables
  • Exercising horses by walking, riding, and leading
  • Saddling

June 2016

Safety First Mobile Drug and Alcohol Testing 

  • Bookkeeping
  • Invoice

Dec 2017 

Teaching Assistant at Caulfield South Pre-School

  • Interacting with children
  • Maintain a safe, clean, and appealing environment
  • Plan activities
  • Observe, assess, and record children’s learning and development
  • Teamwork

Nov 2018 - Nov 2018, July 16, 2019 - July 17, 2019

Work experience at Tori Allen Events

  • Organising
  • Teamwork
  • Communication
  • Floristry
  • Generating ideas for the event

Extra Curricular Activities

2007 - 2015               Horse riding

2011 - 2014               Gymnastics and scholarship

2014                          Pro diving course in Great Barrier Reef

2014 - 2016               Participated in Relay for Life for three years

2016                          Hip hop dancing

2019                          Organising R U OK day event

Further Information

Full Victorian License

Own car

Working with Children Check

Employer Reference

Paul Fyfield 

Bakers Delight

0417113310

paulfyfield2@gmail.com

Character Reference

Caitlin Shaw 

0410047772

Timeline

Sales Assistant

Bakers Delight
07.2022 - Current

Customer Service

KFC
02.2019 - 12.2020

Stablehand

Ciaron Maher
09.2017 - 01.2018

Babysitter

Family/Friends
06.2016 - 02.2019

High School Diploma -

Swinburne Senior Secondary College

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Ebony Usher