Emma Dalton
Park Ridge,Australia
Summary
Experienced with preparing and serving food in fast-paced environment. Utilizes excellent customer service and teamwork to enhance dining experiences. Knowledge of food safety regulations and efficient kitchen operations.
Food Assistant with 15+ years of customer service and food handling experience. Memorizes menu items and orders, playing key roles in quality and timely food preparation. Organized and independent worker focused on safely handling food items in alignment with allergies and nutritional restrictions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Utility All rounder position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Queensland Health / Metro South Health
Logan Hospital
11.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Followed food safety practices and sanitation guidelines.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Resolved issues quickly to maintain productivity goals.
Food Service Assistant
New South Wales Health
Werris Creek MPS / Quirindi Hospital NSW
01.2018 - 09.2023
- Company Overview: NSW Health Share
- Preparation, cooking/reheating serving and delivering of meals breakfast, morning & afternoon tea, lunch, dinner, sweets and supper for all dietary required meals for 16 residents. When in Quirindi the number can change daily as it is a hospital setting.
- Interacting efficiently with residents, staff, visitors and families
- Identifying & responding to risk of harm
- Responding to illness, accidents and emergencies
- Staff organization and management
- Telephone operation
- Menu planning
- Ordering Receiving and unpacking of delivers
- Stock take
- General kitchen cleaning duties
- Recording temperature of stock upon receiving food before and after cooking and service, cold rooms, freezers and fridges
- Understanding of different diets
- Good computer skills
- NSW Health Share
GSO- Catering
Fairview Retirement Village
Moree, NSW
01.2013 - 12.2017
- Company Overview: Whiddon Moree. The Frank Whiddon Group
- Preparation, cooking, serving and delivering for meals including breakfast, morning & afternoon tea, lunch, dinner, sweets, puree, minced moist meals for 96 residents (and their families when requested-palliative care residents) 120 staff members, doctors and visitors
- Interacting effectively with residents, staff, visitors and families
- Identifying & responding to risk of harm
- Responding to illness, accidents and emergencies
- Staff organization and management
- Telephone operation
- Menu planning
- Stock take
- Ordering, receiving and unpacking of deliveries
- General kitchen cleaning duties
- Recording temperatures of stock upon receiving food before and after cooking and service, cold rooms, freezer and fridges
- Whiddon Moree. The Frank Whiddon Group
Education
Year 10 - School Certificate
Peel Technology High School
01.1992
Food Safety Supervisor Certificate - Food Act 2003 (NSW)
Department of Primary Industries Food Authority
Skills
- Driver's license class c
- Aged care and catering experience
- Customer service
- Money handling
- Telephone operation
- Working as a team
- Working under pressure
- Team management
- Annual updated fire safety training
- Staff organization
- File management
- Basic computer skills
- Prepare and cook nutritionally balanced food for large numbers of the aged
- Ability to work efficiently and keep calm under pressure
- Stamina & enthusiasm
- Excellent communication
- High standards of personal hygiene, appearance & conduct
- Stock take & deliveries
- Placing orders to suppliers
- Correct disposal of waste products
- Use of potentially hazardous equipment
- Prepare food for aged people with different needs
- Safe food handling
- Hygienic practices for food services
- Temperature & record keeping of food
- Fire safety
- Leadership/supervisor role of staff
- Use of an industrial dishwasher
- Use of industrial oven
- Chemical washing of food products
- Food service of large numbers of people
- Identify and respond to risk of harm
- Respond to illness, accident and emergencies
- Aboriginal cultural training
- Correct use of cleaning chemicals
- Ability to work long hours in a stressful environment
- Follow diet requirements for the aged
- Contributing to menu planning to meet residents' needs & preferences
- Preparation, serving, presentation and delivery of food in accordance with the Food Safety Program
- Dealing with customer/resident complaints
- Adhere to a variety of duty lists for different shifts
- Confidentiality
- Adhere to uniform policies
- Demonstrate commitment to ongoing quality
- Identify & report concerns
- Follow policies & procedures, legislative requirements
- Participate & contribute to quality activities which promote quality improvement to care/service provided
- Demonstrate correct manual handling procedures
- Demonstrate correct infection control
- Emergency procedures
- Participate in mandatory & voluntary training
- Follow cleaning schedules
- Monitor staff duties
- Display a positive attitude to the Mission, Vision & Values of an organisation
- Follow WH&S policies & procedures
- Correct procedures for food storage
- A wide understanding of dementia, depression, abuse, sexuality, workplace bullying & harassment, physiological changes of the aged, hydration & nutrition & special dietary requirements for the aged
- Problem-solving
Personal Information
Date of Birth: 16th March 1976
Certification
White card
RSA
Current Food handling certificate
References
Jijo Thomas.
Production and Food Safety Coordinator.
Jijo.Thomas@health.qld.gov.au
(07)3299 9155
Melinda Domin.
Acting Manager Food Services.
melinda.domin@health.qld.gov.au
(07) 3299 8750
Timeline
Food Service Assistant
Queensland Health / Metro South Health
11.2023 - Current
Food Service Assistant
New South Wales Health
01.2018 - 09.2023
GSO- Catering
Fairview Retirement Village
01.2013 - 12.2017
Year 10 - School Certificate
Peel Technology High School
Food Safety Supervisor Certificate - Food Act 2003 (NSW)
Department of Primary Industries Food Authority