Emma Dean
Ferny Hills,QLD
Summary
As a friendly and enthusiastic young adult with over 5 years of customer service experience, I am eager to secure a position that will advance my professional growth. A quick learner with a positive outlook, I adapt seamlessly to change and diverse situations. I thrive on taking on additional responsibilities when needed and excel both in team settings and when working independently.
Overview
7
7
years of professional experience
Work History
Retail Assistant
BUNNINGS WAREHOUSE
05.2022 - Current
- Managing customer inquiries and phone calls promptly
- Worked effectively in fast-paced environments.
- Operating service desk operations and handling customer complaints professionally.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivering exceptional customer service and showcasing extensive product knowledge
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Handling cash, POS, and Eftpos transactions efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
RED ROOSTER
06.2018 - 01.2022
- Providing prompt and friendly customer service with accuracy
- Training and motivating both new and existing team members
- Managing daily cash transactions at both point of sale and end of day
- Collaborating with colleagues to achieve service objectives
- Ensuring cleanliness of the restaurant and restrooms according to health and safety regulations
- Opening and closing procedures, including cash counting and operating registers
Education
Grade 12 -
FERNY GROVE STATE HIGH SCHOOL
Ferny Hills, QLD01.2021
Skills
- Complex Problem-solving
- Conflict resolution techniques
- Optimistic Mindset
- Customer Service
- Effective Teamwork
- Customer Assistance
- Time Management Skills
- Patience and empathy
- Punctuality
- Multitasking
- Reliable and responsible
- Approachable Attitude
Personal Information
Date of Birth: 11/22/03
Timeline
Retail Assistant
BUNNINGS WAREHOUSE
05.2022 - Current
RED ROOSTER
06.2018 - 01.2022
Grade 12 -
FERNY GROVE STATE HIGH SCHOOL
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