Summary
Overview
Work History
Education
Skills
Love the outdoors, reading , theatre, my family, and cooking
Timeline
Generic

Allison Butler

WANGARATTA,VIC

Summary

Proven track record in enhancing customer satisfaction and streamlining pharmacy operations, demonstrated during a 16-year tenure with UFS Healthcare. Skilled in POS system operation and exhibiting exceptional empathy, I excel in fast-paced environments, significantly improving service delivery. Achieved a notable increase in patient engagement through effective communication and interpersonal skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

17
17
years of professional experience

Work History

Retail Assistant

Sussan & Suzann Grae
06.2024 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Nurse- Bachelor of Nursing

Federation University
03.2021 - Current
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • I am still a student Nurse, and I only have a year to graduate.

Pharmacy Assistant

UFS Healthcare
09.2007 - Current

  • Answered telephones and provided information about order status, store hours, and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked them in the correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Also have had the experience of more than 16 years working with clients and customers who are on the Methadone & Suboxone programs..

Pharmacy Assistant

Ramsay Healthcare
01.2022 - 03.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods and rotated stock.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Greeted customers at counter and provided excellent customer service.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Also I did the Banking for the Pharmacy, ordering money, counting existing float etc.
  • I was the Clinique consultant ordering products, promoting specialised upcoming promotions.

Education

No Degree - Completed Year 11

Mary Mackillop
Werribee, VIC

Bachelor of Nursing -

Federation University Australia
Ballarat, VIC
11.2025

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cash Register Operation
  • Flexible schedule availability
  • POS System Operation
  • Complex Problem-Solving
  • Cash Handling Accuracy
  • Adaptability and Resilience
  • Payment Processing
  • Complaint Handling
  • Upselling strategies
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Register Opening and Closing
  • Product Knowledge
  • Decision-Making
  • Relationship Building
  • Product and Service Sales
  • Creative Thinking
  • Goal-Driven

Love the outdoors, reading , theatre, my family, and cooking

I love bush walking, playing Netball,

I also enjoy curling up with a good book, or going to musicals in Melbourne.

I love my family time.

And I enjoy cooking, whether its baking or making the family meals.

The best the describes me, is I'm friendly , love helping people and enjoy upskilling myself with further studies and continuous learning.

Such as my Bachelor of Nursing Degree I am currently doing.

Timeline

Retail Assistant

Sussan & Suzann Grae
06.2024 - Current

Pharmacy Assistant

Ramsay Healthcare
01.2022 - 03.2024

Nurse- Bachelor of Nursing

Federation University
03.2021 - Current

Pharmacy Assistant

UFS Healthcare
09.2007 - Current

No Degree - Completed Year 11

Mary Mackillop

Bachelor of Nursing -

Federation University Australia

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Allison Butler