EMMA DONOVAN
Swanview,WA
Summary
33 year old Female From Perth Western Australia,
Basic Experience Assistant Bookkeeper with a 2-3year background in bookkeeping/Reception. Adept at handling accounts payable, accounts receivable and billing. Assisted with all bookkeeping duties in a mid-sized Cleaning and Maintenance Company.
Hardworking employee with a respectful and courteous nature in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience, wanting a position that will allow me to use test and expand my current skills and knowledge with the opportunity for carer progression.
A Basic Understanding of Microsoft Office and other platforms with the willingness to learn.
Overview
19
19
years of professional experience
Work History
Bookkeeping
East Pilbara Cleaning/ East Pilbara Maintenance
Newman, WA
Current - Current
- Invoices/ quotes, General administration duties, Reconciliation of bills, Social media manager /customer enquiries
- Use of different technology platforms such as Xero, Microsoft, Employment hero, outlook, Onedrive, Gmail.
- Understood and followed oral and written directions.
- Planned and completed projects, working smoothly independently and with others.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Contacted vendors to follow up on late invoices.
- Performed data entry of invoices into financial systems and databases.
- Compiled invoice information, including customer name, product or service purchased, cost and date of purchase.
- Assisted with the preparation of customer statements and invoices.
- Reconciled vendor statements against company records for accuracy.
Customer Service
Woolworths - Kalamunda
Kalamunda, WA
01.2018 - 01.2020
- Refunds and enquiries, Checkout operator, Tobacco sales, Cash handling, General computer skills, Stock handling
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Telephonist
Total Tools-Midland
MIDLAND, WA
01.2016 - 01.2017
- Organized and distributed promotional materials to target audiences.
- Assisted in the development of promotional campaigns for various products or services.
Receptionist
Sheer Illusions/salon – Gosnells
GOSNELLS, WA
01.2012 - 01.2013
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted stylists in shampooing, conditioning, and styling hair for clients.
- Maintained cleanliness of salon by sweeping, mopping, and washing towels.
- Performed scalp massages to relax clients during shampoo process.
- Assisted stylists in setting up styling stations prior to appointments.
Pharmacist Assistant + Retail Sales
Chemist Warehouse – Belmont WA
01.2011 - 01.2013
- Sales Assistant, Cash handling, Customer services & Checkout operations, Dispensary-general knowledge of pharmaceuticals, Packing & Stocktake, Advertisements and Displays
Kitchen Hand / Cook
Chooks / Chicken Treat – Stratton WA
01.2010 - 01.2011
- Checkout Operations, Cash Handling, Kitchen Hand, Cooking & Prep, Packing & Stocktake, General Cleaning Duties
Vehicle Detailer
Smart wax – independently owned Perth branch WA
- 01.2009
- Workshop Assistant, Customer service, Working under Pressure, Cash Handling, Car Detailing- Interior & Exterior
Apprentice Hairdresser/Shop Assistant
Attitude Hair Design – Lesmurdie WA
01.2008 - 01.2009
- Receptionist- Cliental, Customers service, Cleaning @ washing stations, Organization of products, Sweeping, Shampooing, Understanding of products & appliances
Admin/Office Assistant
Round the Bend Plumbing and Gas - Stratton WA
01.2005 - 01.2008
- Customer service, Phone Enquiries, Book Keeping, Organization of paperwork, Cliental
Packing & Stocks
IGA – Swan View WA
01.2008
- Checkout Operations, Cash Handling, Customer service
Work Experience
Bayswater Hotel – Bayswater WA
01.2007
- Cleaning & Dishes, Cooking & Prep, Customer service, Working under pressure
Education
Governor Stirling senior High School
01.2006
Skills
- Ability to work as part of a team and independently
- Self-motivated and able to use initiative
- Experience in a range of diverse and multicultural organizations
- Maintain a respectable approach to those around me
- Trustworthy and Honest
- Respectful and Enthusiastic
- Friendly,Positive Attitude with Good people and customer service skills
- A Strong Willingness to learn and adapt to any situations
- Basic Bookkeeping skills
- Basic Receptionist skills
Licenses Certificates
StocktakeStocktakeXeroPilbaraPilbara
- Micro bead Hair technician, 2012
- C Class License, 2008
Personal Information
Date of Birth: 05/09/91
References
References available upon request.
Timeline
Bookkeeping
East Pilbara Cleaning/ East Pilbara Maintenance
Current - Current
Customer Service
Woolworths - Kalamunda
01.2018 - 01.2020
Telephonist
Total Tools-Midland
01.2016 - 01.2017
Receptionist
Sheer Illusions/salon – Gosnells
01.2012 - 01.2013
Pharmacist Assistant + Retail Sales
Chemist Warehouse – Belmont WA
01.2011 - 01.2013
Kitchen Hand / Cook
Chooks / Chicken Treat – Stratton WA
01.2010 - 01.2011
Apprentice Hairdresser/Shop Assistant
Attitude Hair Design – Lesmurdie WA
01.2008 - 01.2009
Packing & Stocks
IGA – Swan View WA
01.2008
Work Experience
Bayswater Hotel – Bayswater WA
01.2007
Admin/Office Assistant
Round the Bend Plumbing and Gas - Stratton WA
01.2005 - 01.2008
Vehicle Detailer
Smart wax – independently owned Perth branch WA
- 01.2009
Governor Stirling senior High School
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