Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Duggan

Beenleigh,QLD

Summary

Social worker with case management experience. Strong in empowering individuals and utilising active listening to understand the needs of families. Committed to providing high-quality support to achieve goals and using a systems theory approach to identify needs. Continuously motivated to learn and gain new skills and knowledge through experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Intensive Family Support Practitioner

Kummara and Infinity Community Solutions
Chandler, QLD
02.2024 - Current
  • Supporting families with complex needs with children who may be at risk of entering the statutory child protection system without support.
  • Providing intensive in-home support to improve family functioning and safety for children.
  • Working with parents to build skills and capacity to support children's safety.
  • Completing safety assessments and assessing the needs of children and caregivers.
  • Collaborating with external services to support families' needs.
  • Reviewing case plans with families to achieve goals.

Educator

YMCA
Loganholme, QLD
11.2021 - 01.2024

- Adhering to policy, safety assessments and codes of conduct.

- Working with high needs and managing high behaviors.

- Building trusting relationships with children.

- Preparing inviting environments.

- Assessing and building of children’s learning.

- Preparing programs for the children.

- Respond appropriately to incidents, accidents, and emergencies according to knowledge and experience.

- Provide perfect verbal and written communication skills and maintain emotional intelligence.

- Well-experienced supervision skills.

Supervisor

Kmart
Loganholme, QLD
09.2016 - 01.2024

- Adhering to policy, safety and code of conduct regulations presented by Kmart.

- Keeping up to date with training modules.

- Managing presentation teams to upkeep store standards.

- Using my skills in communication to adhere to customers’ needs to be met.

- Cash handling.

- Time management skills.

- Training new employees.

Intensive Case Management

Department of Youth Justice
Forest Lake, QLD
07.2023 - 11.2023
- Monitoring compliance of young people with court orders - Applying strengths-base practice and systems theory to work with young people to reduce re-offending. - Undertaking record keeping and managing information to ensure accountability. - Experience in preparing affidavits and other relevant documents to support best practice outcomes for young people in the justice system. - Working collaboratively with a range of different stakeholders

Support Worker

Regis Aged Care
Salisbury , QLD
02.2022 - 06.2022
- Advocacy, empowerment, systems theory - Building rapport and relationships with residents - Facilitating group activities to encourage positive outcomes. - Providing social and emotional support in a residential setting - Solution-based approaches with residents

Education

Bachelor of Social Work - Social Work

Griffith University
12-2023

High School Diploma -

Shailer Park State High School
Shailer Park
12-2019

Skills

  • Safety assessments
  • Records Management
  • Interpersonal skills
  • Active listening
  • Empathy and communication
  • Professional skills
  • Building rapport with individuals
  • Relationship Building
  • Intervention Plans
  • Stakeholder Collaboration
  • Email and Telephone Etiquette
  • Problem-Solving
  • Positive Attitude
  • Decision-Making
  • Emotional awareness
  • Case Planning

Certification

  • Working with Children Check (WWCC)
  • Open Queensland Drivers Licence
  • Bachelor of Social Work (2023)
  • National Police Check
  • Safe and Together Certificate
  • CALM (Suicide Prevention) Training
  • Collaborative Assessment Training
  • Family Partnership Model Training
  • Cultural Awareness Training

Timeline

Intensive Family Support Practitioner

Kummara and Infinity Community Solutions
02.2024 - Current

Intensive Case Management

Department of Youth Justice
07.2023 - 11.2023

Support Worker

Regis Aged Care
02.2022 - 06.2022

Educator

YMCA
11.2021 - 01.2024

Supervisor

Kmart
09.2016 - 01.2024

Bachelor of Social Work - Social Work

Griffith University

High School Diploma -

Shailer Park State High School
Emma Duggan